Customer Service Representative salary in the U.S.
Customer Service Representatives in the U.S. earn a median of $44,770 a year ($21.53 an hour), based on BLS data for 2,595,750 workers.
Pay ranges from $31,750 for the lowest-paid 10% to $63,590 for the top 10%. The average (mean) salary is $46,590, above the median because a few high earners pull it up.
Pay range for customer service representatives in the U.S.
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,750 | $15.27 |
| 25th percentile | $36,870 | $17.72 |
| Median | $44,770 | $21.53 |
| 75th percentile | $51,780 | $24.89 |
| 90th percentile (top earners) | $63,590 | $30.57 |
| Average (mean) | $46,590 | $22.40 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,730.83 |
| Semi-monthly (24 a year) | $1,865.42 |
| Biweekly (26 a year) | $1,721.92 |
| Weekly | $860.96 |
| Hourly | $21.53 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary by state
| State | Median salary | Workers |
|---|---|---|
| Washington | $50,330 | 39,760 |
| California | $49,560 | 176,850 |
| Massachusetts | $49,120 | 49,990 |
| Minnesota | $48,800 | 53,340 |
| District of Columbia | $48,250 | 7,550 |
| Delaware | $48,190 | 7,470 |
| Connecticut | $48,090 | 24,490 |
| New York | $48,000 | 141,090 |
| New Jersey | $47,740 | 59,690 |
| Rhode Island | $47,550 | 7,890 |
| Colorado | $47,540 | 38,770 |
| Vermont | $47,500 | 2,870 |
| Oregon | $47,450 | 19,440 |
| New Hampshire | $47,300 | 12,750 |
| Maine | $47,160 | 7,560 |
| Wisconsin | $46,970 | 50,840 |
| Illinois | $46,130 | 100,970 |
| Iowa | $46,090 | 30,100 |
| Arizona | $45,690 | 87,020 |
| Hawaii | $45,650 | 8,010 |
| Ohio | $45,610 | 85,930 |
| Montana | $45,290 | 4,910 |
| Alaska | $45,150 | 2,410 |
| North Dakota | $44,670 | 5,750 |
| Pennsylvania | $44,630 | 94,340 |
| Missouri | $44,190 | 50,530 |
| Michigan | $43,950 | 71,310 |
| Nebraska | $43,940 | 15,340 |
| Idaho | $43,200 | 18,770 |
| Indiana | $43,140 | 44,630 |
| Utah | $43,140 | 44,490 |
| Maryland | $42,830 | 37,740 |
| Tennessee | $42,830 | 59,730 |
| Virginia | $42,730 | 59,850 |
| Wyoming | $42,340 | 2,110 |
| South Dakota | $40,650 | 6,120 |
| Nevada | $40,560 | 32,110 |
| Florida | $40,440 | 228,000 |
| Texas | $40,420 | 337,170 |
| Kansas | $40,320 | 29,200 |
| North Carolina | $40,240 | 89,510 |
| Georgia | $39,630 | 97,850 |
| New Mexico | $39,030 | 16,950 |
| South Carolina | $38,860 | 51,000 |
| Kentucky | $38,700 | 38,630 |
| Oklahoma | $38,650 | 34,460 |
| West Virginia | $38,430 | 9,860 |
| Alabama | $38,400 | 33,290 |
| Arkansas | $37,840 | 20,680 |
| Louisiana | $37,330 | 25,780 |
| Virgin Islands | $37,140 | 320 |
| Mississippi | $36,380 | 20,860 |
| Guam | $30,350 | 720 |
| Puerto Rico | $26,700 | 20,330 |
Best-paying metro areas for customer service representatives
| Metro area | Median salary | Workers |
|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $60,480 | 8,860 |
| San Francisco-Oakland-Fremont, CA | $57,830 | 19,930 |
| Seattle-Tacoma-Bellevue, WA | $53,550 | 25,840 |
| Napa, CA | $53,360 | 640 |
| Santa Rosa-Petaluma, CA | $51,810 | 1,750 |
| Vallejo, CA | $51,210 | 1,130 |
| Burlington-South Burlington, VT | $50,160 | 1,250 |
| Stockton-Lodi, CA | $49,990 | 2,650 |
| Bridgeport-Stamford-Danbury, CT | $49,970 | 5,660 |
| Sacramento-Roseville-Folsom, CA | $49,940 | 11,510 |
| Boston-Cambridge-Newton, MA-NH | $49,920 | 37,780 |
| Kahului-Wailuku, HI | $49,750 | 690 |
| Manchester-Nashua, NH | $49,630 | 4,680 |
| Olympia-Lacey-Tumwater, WA | $49,630 | 1,430 |
| New York-Newark-Jersey City, NY-NJ | $49,590 | 125,570 |
Metro areas with the most customer service representatives
| Metro area | Workers | Median salary |
|---|---|---|
| New York-Newark-Jersey City, NY-NJ | 125,570 | $49,590 |
| Dallas-Fort Worth-Arlington, TX | 96,930 | $44,990 |
| Chicago-Naperville-Elgin, IL-IN | 75,240 | $47,100 |
| Phoenix-Mesa-Chandler, AZ | 68,930 | $46,410 |
| Los Angeles-Long Beach-Anaheim, CA | 66,590 | $48,840 |
| Houston-Pasadena-The Woodlands, TX | 65,510 | $40,380 |
| Miami-Fort Lauderdale-West Palm Beach, FL | 63,440 | $39,560 |
| Atlanta-Sandy Springs-Roswell, GA | 59,990 | $42,710 |
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | 41,740 | $47,070 |
| Minneapolis-St. Paul-Bloomington, MN-WI | 38,630 | $49,480 |
| Boston-Cambridge-Newton, MA-NH | 37,780 | $49,920 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | 36,750 | $46,220 |
| Orlando-Kissimmee-Sanford, FL | 35,690 | $40,530 |
| San Antonio-New Braunfels, TX | 34,730 | $42,720 |
| Tampa-St. Petersburg-Clearwater, FL | 34,150 | $42,660 |
Related jobs in the U.S.
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $38,010 | $18.27 |
| Hotel, Motel, and Resort Desk Clerks | $35,070 | $16.86 |
| Court, Municipal, and License Clerks | $48,700 | $23.41 |
| Loan Interviewers and Clerks | $50,020 | $24.05 |
| Eligibility Interviewers, Government Programs | $54,210 | $26.06 |
| Interviewers, Except Eligibility and Loan | $45,920 | $22.08 |
| Information and Record Clerks, All Other | $49,500 | $23.80 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $44,390 | $21.34 |
| Human Resources Assistants, Except Payroll and Timekeeping | $50,610 | $24.33 |
| Library Assistants, Clerical | $36,910 | $17.74 |
| Order Clerk | $46,170 | $22.20 |
| File Clerk | $43,600 | $20.96 |
| New Accounts Clerk | $47,670 | $22.92 |
| Brokerage Clerk | $65,750 | $31.61 |
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in the U.S.?
The median salary for customer service representatives in the U.S. is $44,770 a year, or $21.53 an hour. Pay ranges from $31,750 for the lowest-paid 10% to $63,590 for the top 10%.
How much do the highest-paid customer service representatives make in the U.S.?
The top 10% of customer service representatives in the U.S. earn at least $63,590 a year. The top 25% earn $51,780 or more.
What is the starting pay for customer service representatives in the U.S.?
Entry-level pay (the 10th percentile) is about $31,750 a year, and a quarter of customer service representatives earn $36,870 or less.
How many customer service representatives work in the U.S.?
About 2,595,750 customer service representatives are employed in the U.S., not counting the self-employed.