Customer Service Representative salary in West Virginia
Customer Service Representatives in West Virginia earn a median of $38,430 a year ($18.48 an hour), based on BLS data for 9,860 workers.
Pay ranges from $29,590 for the lowest-paid 10% to $56,970 for the top 10%. That is 14% lower than the national median of $44,770. West Virginia ranks 47th of 51 states for customer service representatives pay. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $42,430, above the median because a few high earners pull it up.
Pay range for customer service representatives in West Virginia
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,590 | $14.23 |
| 25th percentile | $34,440 | $16.56 |
| Median | $38,430 | $18.48 |
| 75th percentile | $48,500 | $23.32 |
| 90th percentile (top earners) | $56,970 | $27.39 |
| Average (mean) | $42,430 | $20.40 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,202.50 |
| Semi-monthly (24 a year) | $1,601.25 |
| Biweekly (26 a year) | $1,478.08 |
| Weekly | $739.04 |
| Hourly | $18.48 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in cities in West Virginia
| Metro area | Median salary | Workers |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Wheeling, WV-OH | $38,440 | 990 |
| Hagerstown-Martinsburg, MD-WV | $38,200 | 1,480 |
| Weirton-Steubenville, WV-OH | $38,160 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Charleston, WV | $37,480 | 1,650 |
| Morgantown, WV | $37,450 | 840 |
| Parkersburg-Vienna, WV | $37,190 | 330 |
| Beckley, WV | $34,610 | 600 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in West Virginia
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $31,920 | $15.34 |
| Interviewers, Except Eligibility and Loan | $36,480 | $17.54 |
| Hotel, Motel, and Resort Desk Clerks | $26,830 | $12.90 |
| Court, Municipal, and License Clerks | $37,810 | $18.18 |
| Loan Interviewers and Clerks | $42,490 | $20.43 |
| Information and Record Clerks, All Other | $54,950 | $26.42 |
| Human Resources Assistants, Except Payroll and Timekeeping | $42,990 | $20.67 |
| Library Assistants, Clerical | $30,800 | $14.81 |
| File Clerk | $31,600 | $15.19 |
| Eligibility Interviewers, Government Programs | $44,150 | $21.22 |
| New Accounts Clerk | $38,520 | $18.52 |
| Order Clerk | $45,320 | $21.79 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $34,030 | $16.36 |
| Credit Authorizers, Checkers, and Clerks | $46,480 | $22.35 |
More: Office and Administrative Support Occupations · all salaries in West Virginia
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in West Virginia?
The median salary for customer service representatives in West Virginia is $38,430 a year, or $18.48 an hour. Pay ranges from $29,590 for the lowest-paid 10% to $56,970 for the top 10%.
How much do the highest-paid customer service representatives make in West Virginia?
The top 10% of customer service representatives in West Virginia earn at least $56,970 a year. The top 25% earn $48,500 or more.
What is the starting pay for customer service representatives in West Virginia?
Entry-level pay (the 10th percentile) is about $29,590 a year, and a quarter of customer service representatives earn $34,440 or less.
How many customer service representatives work in West Virginia?
About 9,860 customer service representatives are employed in West Virginia, not counting the self-employed.