Customer Service Representative salary in California
Customer Service Representatives in California earn a median of $49,560 a year ($23.83 an hour), based on BLS data for 176,850 workers.
Pay ranges from $38,110 for the lowest-paid 10% to $75,700 for the top 10%. That is 11% higher than the national median of $44,770. California ranks 2nd of 51 states for customer service representatives pay, one of the best-paying states for this job. There are 9.7 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.58). The average (mean) salary is $54,640, above the median because a few high earners pull it up.
Pay range for customer service representatives in California
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $38,110 | $18.32 |
| 25th percentile | $44,200 | $21.25 |
| Median | $49,560 | $23.83 |
| 75th percentile | $61,510 | $29.57 |
| 90th percentile (top earners) | $75,700 | $36.39 |
| Average (mean) | $54,640 | $26.27 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $4,130 |
| Semi-monthly (24 a year) | $2,065 |
| Biweekly (26 a year) | $1,906.15 |
| Weekly | $953.08 |
| Hourly | $23.83 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in cities in California
| Metro area | Median salary | Workers |
|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $60,480 | 8,860 |
| San Francisco-Oakland-Fremont, CA | $57,830 | 19,930 |
| Napa, CA | $53,360 | 640 |
| Santa Rosa-Petaluma, CA | $51,810 | 1,750 |
| Vallejo, CA | $51,210 | 1,130 |
| Stockton-Lodi, CA | $49,990 | 2,650 |
| Sacramento-Roseville-Folsom, CA | $49,940 | 11,510 |
| Oxnard-Thousand Oaks-Ventura, CA | $49,190 | 2,860 |
| Yuba City, CA | $49,170 | 480 |
| Santa Maria-Santa Barbara, CA | $49,080 | 1,350 |
| Los Angeles-Long Beach-Anaheim, CA | $48,840 | 66,590 |
| San Diego-Chula Vista-Carlsbad, CA | $48,730 | 14,030 |
| Santa Cruz-Watsonville, CA | $48,110 | 820 |
| Salinas, CA | $48,010 | 880 |
| Redding, CA | $47,890 | 630 |
| Hanford-Corcoran, CA | $47,840 | 210 |
| Bakersfield-Delano, CA | $47,310 | 1,970 |
| Modesto, CA | $47,230 | 1,290 |
| Riverside-San Bernardino-Ontario, CA | $47,150 | 15,180 |
| San Luis Obispo-Paso Robles, CA | $46,740 | 750 |
| El Centro, CA | $46,240 | 360 |
| Fresno, CA | $46,070 | 4,550 |
| Chico, CA | $45,980 | 600 |
| Merced, CA | $45,670 | 500 |
| Visalia, CA | $45,480 | 930 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in California
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $44,100 | $21.20 |
| Eligibility Interviewers, Government Programs | $63,520 | $30.54 |
| Hotel, Motel, and Resort Desk Clerks | $39,360 | $18.92 |
| Interviewers, Except Eligibility and Loan | $56,880 | $27.34 |
| Information and Record Clerks, All Other | $58,680 | $28.21 |
| Loan Interviewers and Clerks | $57,300 | $27.55 |
| Court, Municipal, and License Clerks | $63,320 | $30.44 |
| Order Clerk | $47,290 | $22.74 |
| Human Resources Assistants, Except Payroll and Timekeeping | $57,590 | $27.69 |
| Library Assistants, Clerical | $47,860 | $23.01 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $49,420 | $23.76 |
| File Clerk | $49,040 | $23.58 |
| Brokerage Clerk | $77,960 | $37.48 |
| New Accounts Clerk | $52,100 | $25.05 |
More: Office and Administrative Support Occupations · all salaries in California
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in California?
The median salary for customer service representatives in California is $49,560 a year, or $23.83 an hour. Pay ranges from $38,110 for the lowest-paid 10% to $75,700 for the top 10%.
How much do the highest-paid customer service representatives make in California?
The top 10% of customer service representatives in California earn at least $75,700 a year. The top 25% earn $61,510 or more.
What is the starting pay for customer service representatives in California?
Entry-level pay (the 10th percentile) is about $38,110 a year, and a quarter of customer service representatives earn $44,200 or less.
How many customer service representatives work in California?
About 176,850 customer service representatives are employed in California, not counting the self-employed.