Customer Service Representative salary in New York
Customer Service Representatives in New York earn a median of $48,000 a year ($23.08 an hour), based on BLS data for 141,090 workers.
Pay ranges from $36,270 for the lowest-paid 10% to $76,280 for the top 10%. That is 7% higher than the national median of $44,770. New York ranks 8th of 51 states for customer service representatives pay. There are 15 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $52,740, above the median because a few high earners pull it up.
Pay range for customer service representatives in New York
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $36,270 | $17.44 |
| 25th percentile | $40,360 | $19.41 |
| Median | $48,000 | $23.08 |
| 75th percentile | $60,280 | $28.98 |
| 90th percentile (top earners) | $76,280 | $36.67 |
| Average (mean) | $52,740 | $25.36 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $4,000 |
| Semi-monthly (24 a year) | $2,000 |
| Biweekly (26 a year) | $1,846.15 |
| Weekly | $923.08 |
| Hourly | $23.08 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in cities in New York
| Metro area | Median salary | Workers |
|---|---|---|
| New York-Newark-Jersey City, NY-NJ | $49,590 | 125,570 |
| Glens Falls, NY | $45,830 | 650 |
| Kiryas Joel-Poughkeepsie-Newburgh, NY | $45,550 | 3,980 |
| Buffalo-Cheektowaga, NY | $45,520 | 9,850 |
| Ithaca, NY | $45,390 | 650 |
| Syracuse, NY | $45,360 | 4,710 |
| Albany-Schenectady-Troy, NY | $45,350 | 8,290 |
| Binghamton, NY | $45,280 | 1,490 |
| Utica-Rome, NY | $45,250 | 1,770 |
| Rochester, NY | $44,740 | 9,290 |
| Kingston, NY | $43,680 | 680 |
| Watertown-Fort Drum, NY | $39,830 | 420 |
| Elmira, NY | $39,230 | 510 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in New York
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $43,080 | $20.71 |
| Court, Municipal, and License Clerks | $53,500 | $25.72 |
| Eligibility Interviewers, Government Programs | $53,430 | $25.69 |
| Hotel, Motel, and Resort Desk Clerks | $38,590 | $18.55 |
| Interviewers, Except Eligibility and Loan | $55,410 | $26.64 |
| Human Resources Assistants, Except Payroll and Timekeeping | $52,920 | $25.44 |
| Library Assistants, Clerical | $35,990 | $17.30 |
| Brokerage Clerk | $78,930 | $37.95 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $42,990 | $20.67 |
| New Accounts Clerk | $57,950 | $27.86 |
| Loan Interviewers and Clerks | $58,120 | $27.94 |
| Order Clerk | $48,320 | $23.23 |
| Information and Record Clerks, All Other | $52,270 | $25.13 |
| File Clerk | $44,340 | $21.32 |
More: Office and Administrative Support Occupations · all salaries in New York
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in New York?
The median salary for customer service representatives in New York is $48,000 a year, or $23.08 an hour. Pay ranges from $36,270 for the lowest-paid 10% to $76,280 for the top 10%.
How much do the highest-paid customer service representatives make in New York?
The top 10% of customer service representatives in New York earn at least $76,280 a year. The top 25% earn $60,280 or more.
What is the starting pay for customer service representatives in New York?
Entry-level pay (the 10th percentile) is about $36,270 a year, and a quarter of customer service representatives earn $40,360 or less.
How many customer service representatives work in New York?
About 141,090 customer service representatives are employed in New York, not counting the self-employed.