Customer Service Representative salary in Rochester, NY
Customer Service Representatives in the Rochester, NY metro area earn a median of $44,740 a year ($21.51 an hour), based on BLS data for 9,290 workers.
Pay ranges from $35,040 for the lowest-paid 10% to $60,930 for the top 10%. That is about the same as the national median of $44,770. Pay here is 7% lower than the New York statewide median of $48,000. There are 19 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $46,630, above the median because a few high earners pull it up.
Pay range for customer service representatives in Rochester, NY
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $35,040 | $16.85 |
| 25th percentile | $37,770 | $18.16 |
| Median | $44,740 | $21.51 |
| 75th percentile | $49,830 | $23.96 |
| 90th percentile (top earners) | $60,930 | $29.29 |
| Average (mean) | $46,630 | $22.42 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,728.33 |
| Semi-monthly (24 a year) | $1,864.17 |
| Biweekly (26 a year) | $1,720.77 |
| Weekly | $860.38 |
| Hourly | $21.51 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| New York-Newark-Jersey City, NY-NJ | $49,590 | 125,570 |
| Glens Falls, NY | $45,830 | 650 |
| Kiryas Joel-Poughkeepsie-Newburgh, NY | $45,550 | 3,980 |
| Buffalo-Cheektowaga, NY | $45,520 | 9,850 |
| Ithaca, NY | $45,390 | 650 |
| Syracuse, NY | $45,360 | 4,710 |
| Albany-Schenectady-Troy, NY | $45,350 | 8,290 |
| Binghamton, NY | $45,280 | 1,490 |
| Utica-Rome, NY | $45,250 | 1,770 |
| Kingston, NY | $43,680 | 680 |
| Watertown-Fort Drum, NY | $39,830 | 420 |
| Elmira, NY | $39,230 | 510 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the New York statewide figures.
Related jobs in Rochester, NY
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $38,550 | $18.54 |
| Human Resources Assistants, Except Payroll and Timekeeping | $48,390 | $23.26 |
| Library Assistants, Clerical | $34,870 | $16.77 |
| Court, Municipal, and License Clerks | $56,680 | $27.25 |
| Eligibility Interviewers, Government Programs | $52,330 | $25.16 |
| Hotel, Motel, and Resort Desk Clerks | $35,640 | $17.14 |
| Interviewers, Except Eligibility and Loan | $44,340 | $21.32 |
| Loan Interviewers and Clerks | $51,650 | $24.83 |
| New Accounts Clerk | $47,710 | $22.94 |
| Order Clerk | $45,170 | $21.72 |
| Brokerage Clerk | $61,780 | $29.70 |
| File Clerk | $41,600 | $20.00 |
| Information and Record Clerks, All Other | $49,520 | $23.81 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $41,000 | $19.71 |
More: Office and Administrative Support Occupations · all salaries in Rochester, NY
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Rochester, NY?
The median salary for customer service representatives in the Rochester, NY metro area is $44,740 a year, or $21.51 an hour. Pay ranges from $35,040 for the lowest-paid 10% to $60,930 for the top 10%.
How much do the highest-paid customer service representatives make in Rochester, NY?
The top 10% of customer service representatives in the Rochester, NY metro area earn at least $60,930 a year. The top 25% earn $49,830 or more.
What is the starting pay for customer service representatives in Rochester, NY?
Entry-level pay (the 10th percentile) is about $35,040 a year, and a quarter of customer service representatives earn $37,770 or less.
How many customer service representatives work in Rochester, NY?
About 9,290 customer service representatives are employed in the Rochester, NY metro area, not counting the self-employed.