Customer Service Representative salary in Watertown-Fort Drum, NY
Customer Service Representatives in the Watertown-Fort Drum, NY metro area earn a median of $39,830 a year ($19.15 an hour), based on BLS data for 420 workers.
Pay ranges from $32,400 for the lowest-paid 10% to $57,340 for the top 10%. That is 11% lower than the national median of $44,770. Pay here is 17% lower than the New York statewide median of $48,000. There are 11 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.64). The average (mean) salary is $42,880, above the median because a few high earners pull it up.
Pay range for customer service representatives in Watertown-Fort Drum, NY
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $32,400 | $15.58 |
| 25th percentile | $36,270 | $17.44 |
| Median | $39,830 | $19.15 |
| 75th percentile | $46,590 | $22.40 |
| 90th percentile (top earners) | $57,340 | $27.57 |
| Average (mean) | $42,880 | $20.62 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,319.17 |
| Semi-monthly (24 a year) | $1,659.58 |
| Biweekly (26 a year) | $1,531.92 |
| Weekly | $765.96 |
| Hourly | $19.15 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| New York-Newark-Jersey City, NY-NJ | $49,590 | 125,570 |
| Glens Falls, NY | $45,830 | 650 |
| Kiryas Joel-Poughkeepsie-Newburgh, NY | $45,550 | 3,980 |
| Buffalo-Cheektowaga, NY | $45,520 | 9,850 |
| Ithaca, NY | $45,390 | 650 |
| Syracuse, NY | $45,360 | 4,710 |
| Albany-Schenectady-Troy, NY | $45,350 | 8,290 |
| Binghamton, NY | $45,280 | 1,490 |
| Utica-Rome, NY | $45,250 | 1,770 |
| Rochester, NY | $44,740 | 9,290 |
| Kingston, NY | $43,680 | 680 |
| Elmira, NY | $39,230 | 510 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the New York statewide figures.
Related jobs in Watertown-Fort Drum, NY
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,160 | $17.39 |
| Hotel, Motel, and Resort Desk Clerks | $35,010 | $16.83 |
| Library Assistants, Clerical | $34,090 | $16.39 |
| Court, Municipal, and License Clerks | $46,280 | $22.25 |
| Interviewers, Except Eligibility and Loan | $37,790 | $18.17 |
| Human Resources Assistants, Except Payroll and Timekeeping | $50,940 | $24.49 |
| Office Clerks, General | $40,820 | $19.62 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $46,120 | $22.17 |
| Bookkeeping, Accounting, and Auditing Clerks | $47,100 | $22.64 |
| First-Line Supervisors of Office and Administrative Support Workers | $60,750 | $29.21 |
| Medical Secretaries and Administrative Assistants | $38,140 | $18.34 |
| Executive Secretaries and Executive Administrative Assistants | $74,090 | $35.62 |
| Shipping, Receiving, and Inventory Clerks | $44,740 | $21.51 |
| Postal Service Mail Carrier | $61,610 | $29.62 |
More: Office and Administrative Support Occupations · all salaries in Watertown-Fort Drum, NY
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Watertown-Fort Drum, NY?
The median salary for customer service representatives in the Watertown-Fort Drum, NY metro area is $39,830 a year, or $19.15 an hour. Pay ranges from $32,400 for the lowest-paid 10% to $57,340 for the top 10%.
How much do the highest-paid customer service representatives make in Watertown-Fort Drum, NY?
The top 10% of customer service representatives in the Watertown-Fort Drum, NY metro area earn at least $57,340 a year. The top 25% earn $46,590 or more.
What is the starting pay for customer service representatives in Watertown-Fort Drum, NY?
Entry-level pay (the 10th percentile) is about $32,400 a year, and a quarter of customer service representatives earn $36,270 or less.
How many customer service representatives work in Watertown-Fort Drum, NY?
About 420 customer service representatives are employed in the Watertown-Fort Drum, NY metro area, not counting the self-employed.