Customer Service Representative salary in Utica-Rome, NY
Customer Service Representatives in the Utica-Rome, NY metro area earn a median of $45,250 a year ($21.76 an hour), based on BLS data for 1,770 workers.
Pay ranges from $33,240 for the lowest-paid 10% to $65,400 for the top 10%. That is 1% higher than the national median of $44,770. Pay here is 6% lower than the New York statewide median of $48,000. There are 15 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $47,850, above the median because a few high earners pull it up.
Pay range for customer service representatives in Utica-Rome, NY
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $33,240 | $15.98 |
| 25th percentile | $37,220 | $17.90 |
| Median | $45,250 | $21.76 |
| 75th percentile | $55,040 | $26.46 |
| 90th percentile (top earners) | $65,400 | $31.44 |
| Average (mean) | $47,850 | $23.00 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,770.83 |
| Semi-monthly (24 a year) | $1,885.42 |
| Biweekly (26 a year) | $1,740.38 |
| Weekly | $870.19 |
| Hourly | $21.76 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| New York-Newark-Jersey City, NY-NJ | $49,590 | 125,570 |
| Glens Falls, NY | $45,830 | 650 |
| Kiryas Joel-Poughkeepsie-Newburgh, NY | $45,550 | 3,980 |
| Buffalo-Cheektowaga, NY | $45,520 | 9,850 |
| Ithaca, NY | $45,390 | 650 |
| Syracuse, NY | $45,360 | 4,710 |
| Albany-Schenectady-Troy, NY | $45,350 | 8,290 |
| Binghamton, NY | $45,280 | 1,490 |
| Rochester, NY | $44,740 | 9,290 |
| Kingston, NY | $43,680 | 680 |
| Watertown-Fort Drum, NY | $39,830 | 420 |
| Elmira, NY | $39,230 | 510 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the New York statewide figures.
Related jobs in Utica-Rome, NY
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,810 | $17.70 |
| Eligibility Interviewers, Government Programs | $46,320 | $22.27 |
| Court, Municipal, and License Clerks | $45,220 | $21.74 |
| Hotel, Motel, and Resort Desk Clerks | $35,680 | $17.16 |
| Library Assistants, Clerical | $34,280 | $16.48 |
| New Accounts Clerk | $48,150 | $23.15 |
| Human Resources Assistants, Except Payroll and Timekeeping | $48,880 | $23.50 |
| Interviewers, Except Eligibility and Loan | $46,200 | $22.21 |
| Loan Interviewers and Clerks | $48,570 | $23.35 |
| Order Clerk | $44,990 | $21.63 |
| File Clerk | $37,190 | $17.88 |
| Information and Record Clerks, All Other | $50,330 | $24.20 |
| Office Clerks, General | $38,160 | $18.35 |
| Bookkeeping, Accounting, and Auditing Clerks | $49,280 | $23.69 |
More: Office and Administrative Support Occupations · all salaries in Utica-Rome, NY
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Utica-Rome, NY?
The median salary for customer service representatives in the Utica-Rome, NY metro area is $45,250 a year, or $21.76 an hour. Pay ranges from $33,240 for the lowest-paid 10% to $65,400 for the top 10%.
How much do the highest-paid customer service representatives make in Utica-Rome, NY?
The top 10% of customer service representatives in the Utica-Rome, NY metro area earn at least $65,400 a year. The top 25% earn $55,040 or more.
What is the starting pay for customer service representatives in Utica-Rome, NY?
Entry-level pay (the 10th percentile) is about $33,240 a year, and a quarter of customer service representatives earn $37,220 or less.
How many customer service representatives work in Utica-Rome, NY?
About 1,770 customer service representatives are employed in the Utica-Rome, NY metro area, not counting the self-employed.