Customer Service Representative salary in Massachusetts
Customer Service Representatives in Massachusetts earn a median of $49,120 a year ($23.61 an hour), based on BLS data for 49,990 workers.
Pay ranges from $35,440 for the lowest-paid 10% to $74,880 for the top 10%. That is 10% higher than the national median of $44,770. Massachusetts ranks 3rd of 51 states for customer service representatives pay, one of the best-paying states for this job. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $52,750, above the median because a few high earners pull it up.
Pay range for customer service representatives in Massachusetts
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $35,440 | $17.04 |
| 25th percentile | $41,500 | $19.95 |
| Median | $49,120 | $23.61 |
| 75th percentile | $61,090 | $29.37 |
| 90th percentile (top earners) | $74,880 | $36.00 |
| Average (mean) | $52,750 | $25.36 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $4,093.33 |
| Semi-monthly (24 a year) | $2,046.67 |
| Biweekly (26 a year) | $1,889.23 |
| Weekly | $944.62 |
| Hourly | $23.61 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in cities in Massachusetts
| Metro area | Median salary | Workers |
|---|---|---|
| Boston-Cambridge-Newton, MA-NH | $49,920 | 37,780 |
| Barnstable Town, MA | $47,880 | 1,310 |
| Worcester, MA | $47,540 | 4,740 |
| Providence-Warwick, RI-MA | $47,170 | 10,620 |
| Springfield, MA | $46,790 | 2,930 |
| Pittsfield, MA | $44,650 | 680 |
| Amherst Town-Northampton, MA | $43,560 | 760 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in Massachusetts
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $43,870 | $21.09 |
| Hotel, Motel, and Resort Desk Clerks | $39,400 | $18.94 |
| Court, Municipal, and License Clerks | $61,730 | $29.68 |
| Interviewers, Except Eligibility and Loan | $50,340 | $24.20 |
| Library Assistants, Clerical | $42,520 | $20.44 |
| Loan Interviewers and Clerks | $58,940 | $28.34 |
| Information and Record Clerks, All Other | $47,200 | $22.69 |
| Eligibility Interviewers, Government Programs | $64,750 | $31.13 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $44,230 | $21.26 |
| Human Resources Assistants, Except Payroll and Timekeeping | $55,840 | $26.85 |
| Order Clerk | $55,040 | $26.46 |
| Brokerage Clerk | $63,640 | $30.60 |
| File Clerk | $48,310 | $23.22 |
| Credit Authorizers, Checkers, and Clerks | $55,300 | $26.59 |
More: Office and Administrative Support Occupations · all salaries in Massachusetts
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Massachusetts?
The median salary for customer service representatives in Massachusetts is $49,120 a year, or $23.61 an hour. Pay ranges from $35,440 for the lowest-paid 10% to $74,880 for the top 10%.
How much do the highest-paid customer service representatives make in Massachusetts?
The top 10% of customer service representatives in Massachusetts earn at least $74,880 a year. The top 25% earn $61,090 or more.
What is the starting pay for customer service representatives in Massachusetts?
Entry-level pay (the 10th percentile) is about $35,440 a year, and a quarter of customer service representatives earn $41,500 or less.
How many customer service representatives work in Massachusetts?
About 49,990 customer service representatives are employed in Massachusetts, not counting the self-employed.