Customer Service Representative salary in Pittsfield, MA
Customer Service Representatives in the Pittsfield, MA metro area earn a median of $44,650 a year ($21.47 an hour), based on BLS data for 680 workers.
Pay ranges from $34,350 for the lowest-paid 10% to $64,360 for the top 10%. That is about the same as the national median of $44,770. Pay here is 9% lower than the Massachusetts statewide median of $49,120. There are 12 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.72). The average (mean) salary is $47,760, above the median because a few high earners pull it up.
Pay range for customer service representatives in Pittsfield, MA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $34,350 | $16.51 |
| 25th percentile | $38,010 | $18.28 |
| Median | $44,650 | $21.47 |
| 75th percentile | $56,860 | $27.34 |
| 90th percentile (top earners) | $64,360 | $30.94 |
| Average (mean) | $47,760 | $22.96 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,720.83 |
| Semi-monthly (24 a year) | $1,860.42 |
| Biweekly (26 a year) | $1,717.31 |
| Weekly | $858.65 |
| Hourly | $21.47 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Boston-Cambridge-Newton, MA-NH | $49,920 | 37,780 |
| Barnstable Town, MA | $47,880 | 1,310 |
| Worcester, MA | $47,540 | 4,740 |
| Providence-Warwick, RI-MA | $47,170 | 10,620 |
| Springfield, MA | $46,790 | 2,930 |
| Amherst Town-Northampton, MA | $43,560 | 760 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Massachusetts statewide figures.
Related jobs in Pittsfield, MA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $41,890 | $20.14 |
| Hotel, Motel, and Resort Desk Clerks | $35,630 | $17.13 |
| Court, Municipal, and License Clerks | $57,080 | $27.44 |
| Library Assistants, Clerical | $37,860 | $18.20 |
| Interviewers, Except Eligibility and Loan | $47,130 | $22.66 |
| Loan Interviewers and Clerks | $54,290 | $26.10 |
| Eligibility Interviewers, Government Programs | $50,190 | $24.13 |
| Office Clerks, General | $46,970 | $22.58 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $49,990 | $24.04 |
| First-Line Supervisors of Office and Administrative Support Workers | $70,880 | $34.08 |
| Bookkeeping, Accounting, and Auditing Clerks | $55,320 | $26.59 |
| Medical Secretaries and Administrative Assistants | $48,930 | $23.53 |
| Teller | $44,310 | $21.30 |
| Shipping, Receiving, and Inventory Clerks | $46,900 | $22.55 |
More: Office and Administrative Support Occupations · all salaries in Pittsfield, MA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Pittsfield, MA?
The median salary for customer service representatives in the Pittsfield, MA metro area is $44,650 a year, or $21.47 an hour. Pay ranges from $34,350 for the lowest-paid 10% to $64,360 for the top 10%.
How much do the highest-paid customer service representatives make in Pittsfield, MA?
The top 10% of customer service representatives in the Pittsfield, MA metro area earn at least $64,360 a year. The top 25% earn $56,860 or more.
What is the starting pay for customer service representatives in Pittsfield, MA?
Entry-level pay (the 10th percentile) is about $34,350 a year, and a quarter of customer service representatives earn $38,010 or less.
How many customer service representatives work in Pittsfield, MA?
About 680 customer service representatives are employed in the Pittsfield, MA metro area, not counting the self-employed.