Customer Service Representative salary in Springfield, MA
Customer Service Representatives in the Springfield, MA metro area earn a median of $46,790 a year ($22.49 an hour), based on BLS data for 2,930 workers.
Pay ranges from $35,420 for the lowest-paid 10% to $62,140 for the top 10%. That is 5% higher than the national median of $44,770. Pay here is 5% lower than the Massachusetts statewide median of $49,120. There are 15 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $47,740, above the median because a few high earners pull it up.
Pay range for customer service representatives in Springfield, MA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $35,420 | $17.03 |
| 25th percentile | $39,350 | $18.92 |
| Median | $46,790 | $22.49 |
| 75th percentile | $52,710 | $25.34 |
| 90th percentile (top earners) | $62,140 | $29.88 |
| Average (mean) | $47,740 | $22.95 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,899.17 |
| Semi-monthly (24 a year) | $1,949.58 |
| Biweekly (26 a year) | $1,799.62 |
| Weekly | $899.81 |
| Hourly | $22.49 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Boston-Cambridge-Newton, MA-NH | $49,920 | 37,780 |
| Barnstable Town, MA | $47,880 | 1,310 |
| Worcester, MA | $47,540 | 4,740 |
| Providence-Warwick, RI-MA | $47,170 | 10,620 |
| Pittsfield, MA | $44,650 | 680 |
| Amherst Town-Northampton, MA | $43,560 | 760 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Massachusetts statewide figures.
Related jobs in Springfield, MA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $40,770 | $19.60 |
| Court, Municipal, and License Clerks | $61,080 | $29.37 |
| Interviewers, Except Eligibility and Loan | $47,270 | $22.72 |
| Library Assistants, Clerical | $39,770 | $19.12 |
| Eligibility Interviewers, Government Programs | $55,610 | $26.74 |
| Information and Record Clerks, All Other | $33,670 | $16.19 |
| Human Resources Assistants, Except Payroll and Timekeeping | $53,390 | $25.67 |
| Order Clerk | $50,860 | $24.45 |
| File Clerk | $46,250 | $22.24 |
| Loan Interviewers and Clerks | $56,330 | $27.08 |
| Office Clerks, General | $46,860 | $22.53 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $51,460 | $24.74 |
| First-Line Supervisors of Office and Administrative Support Workers | $71,630 | $34.44 |
| Bookkeeping, Accounting, and Auditing Clerks | $54,170 | $26.04 |
More: Office and Administrative Support Occupations · all salaries in Springfield, MA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Springfield, MA?
The median salary for customer service representatives in the Springfield, MA metro area is $46,790 a year, or $22.49 an hour. Pay ranges from $35,420 for the lowest-paid 10% to $62,140 for the top 10%.
How much do the highest-paid customer service representatives make in Springfield, MA?
The top 10% of customer service representatives in the Springfield, MA metro area earn at least $62,140 a year. The top 25% earn $52,710 or more.
What is the starting pay for customer service representatives in Springfield, MA?
Entry-level pay (the 10th percentile) is about $35,420 a year, and a quarter of customer service representatives earn $39,350 or less.
How many customer service representatives work in Springfield, MA?
About 2,930 customer service representatives are employed in the Springfield, MA metro area, not counting the self-employed.