Customer Service Representative salary in Amherst Town-Northampton, MA
Customer Service Representatives in the Amherst Town-Northampton, MA metro area earn a median of $43,560 a year ($20.94 an hour), based on BLS data for 760 workers.
Pay ranges from $35,090 for the lowest-paid 10% to $60,970 for the top 10%. That is 3% lower than the national median of $44,770. Pay here is 11% lower than the Massachusetts statewide median of $49,120. There are 12 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.69). The average (mean) salary is $46,320, above the median because a few high earners pull it up.
Pay range for customer service representatives in Amherst Town-Northampton, MA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $35,090 | $16.87 |
| 25th percentile | $37,280 | $17.93 |
| Median | $43,560 | $20.94 |
| 75th percentile | $49,860 | $23.97 |
| 90th percentile (top earners) | $60,970 | $29.31 |
| Average (mean) | $46,320 | $22.27 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,630 |
| Semi-monthly (24 a year) | $1,815 |
| Biweekly (26 a year) | $1,675.38 |
| Weekly | $837.69 |
| Hourly | $20.94 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Boston-Cambridge-Newton, MA-NH | $49,920 | 37,780 |
| Barnstable Town, MA | $47,880 | 1,310 |
| Worcester, MA | $47,540 | 4,740 |
| Providence-Warwick, RI-MA | $47,170 | 10,620 |
| Springfield, MA | $46,790 | 2,930 |
| Pittsfield, MA | $44,650 | 680 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Massachusetts statewide figures.
Related jobs in Amherst Town-Northampton, MA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $41,770 | $20.08 |
| Court, Municipal, and License Clerks | $56,920 | $27.36 |
| Library Assistants, Clerical | $37,590 | $18.07 |
| Hotel, Motel, and Resort Desk Clerks | $37,910 | $18.22 |
| Information and Record Clerks, All Other | $48,530 | $23.33 |
| Interviewers, Except Eligibility and Loan | $48,940 | $23.53 |
| Loan Interviewers and Clerks | $50,220 | $24.14 |
| Office Clerks, General | $52,190 | $25.09 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $51,100 | $24.57 |
| First-Line Supervisors of Office and Administrative Support Workers | $68,320 | $32.85 |
| Bookkeeping, Accounting, and Auditing Clerks | $56,430 | $27.13 |
| Medical Secretaries and Administrative Assistants | $47,880 | $23.02 |
| Executive Secretaries and Executive Administrative Assistants | $72,050 | $34.64 |
| Shipping, Receiving, and Inventory Clerks | $48,340 | $23.24 |
More: Office and Administrative Support Occupations · all salaries in Amherst Town-Northampton, MA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Amherst Town-Northampton, MA?
The median salary for customer service representatives in the Amherst Town-Northampton, MA metro area is $43,560 a year, or $20.94 an hour. Pay ranges from $35,090 for the lowest-paid 10% to $60,970 for the top 10%.
How much do the highest-paid customer service representatives make in Amherst Town-Northampton, MA?
The top 10% of customer service representatives in the Amherst Town-Northampton, MA metro area earn at least $60,970 a year. The top 25% earn $49,860 or more.
What is the starting pay for customer service representatives in Amherst Town-Northampton, MA?
Entry-level pay (the 10th percentile) is about $35,090 a year, and a quarter of customer service representatives earn $37,280 or less.
How many customer service representatives work in Amherst Town-Northampton, MA?
About 760 customer service representatives are employed in the Amherst Town-Northampton, MA metro area, not counting the self-employed.