Customer Service Representative salary in Worcester, MA
Customer Service Representatives in the Worcester, MA metro area earn a median of $47,540 a year ($22.85 an hour), based on BLS data for 4,740 workers.
Pay ranges from $35,140 for the lowest-paid 10% to $66,980 for the top 10%. That is 6% higher than the national median of $44,770. Pay here is 3% lower than the Massachusetts statewide median of $49,120. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $50,020, above the median because a few high earners pull it up.
Pay range for customer service representatives in Worcester, MA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $35,140 | $16.90 |
| 25th percentile | $39,050 | $18.77 |
| Median | $47,540 | $22.85 |
| 75th percentile | $58,630 | $28.19 |
| 90th percentile (top earners) | $66,980 | $32.20 |
| Average (mean) | $50,020 | $24.05 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,961.67 |
| Semi-monthly (24 a year) | $1,980.83 |
| Biweekly (26 a year) | $1,828.46 |
| Weekly | $914.23 |
| Hourly | $22.85 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Boston-Cambridge-Newton, MA-NH | $49,920 | 37,780 |
| Barnstable Town, MA | $47,880 | 1,310 |
| Providence-Warwick, RI-MA | $47,170 | 10,620 |
| Springfield, MA | $46,790 | 2,930 |
| Pittsfield, MA | $44,650 | 680 |
| Amherst Town-Northampton, MA | $43,560 | 760 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Massachusetts statewide figures.
Related jobs in Worcester, MA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $41,720 | $20.06 |
| Court, Municipal, and License Clerks | $59,260 | $28.49 |
| Library Assistants, Clerical | $38,740 | $18.62 |
| Information and Record Clerks, All Other | $32,300 | $15.53 |
| Interviewers, Except Eligibility and Loan | $46,730 | $22.47 |
| Loan Interviewers and Clerks | $51,700 | $24.86 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,850 | $23.97 |
| Eligibility Interviewers, Government Programs | $49,660 | $23.87 |
| Order Clerk | $47,900 | $23.03 |
| File Clerk | $45,160 | $21.71 |
| Brokerage Clerk | $60,950 | $29.30 |
| Office Clerks, General | $46,940 | $22.57 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $52,450 | $25.22 |
| First-Line Supervisors of Office and Administrative Support Workers | $73,130 | $35.16 |
More: Office and Administrative Support Occupations · all salaries in Worcester, MA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Worcester, MA?
The median salary for customer service representatives in the Worcester, MA metro area is $47,540 a year, or $22.85 an hour. Pay ranges from $35,140 for the lowest-paid 10% to $66,980 for the top 10%.
How much do the highest-paid customer service representatives make in Worcester, MA?
The top 10% of customer service representatives in the Worcester, MA metro area earn at least $66,980 a year. The top 25% earn $58,630 or more.
What is the starting pay for customer service representatives in Worcester, MA?
Entry-level pay (the 10th percentile) is about $35,140 a year, and a quarter of customer service representatives earn $39,050 or less.
How many customer service representatives work in Worcester, MA?
About 4,740 customer service representatives are employed in the Worcester, MA metro area, not counting the self-employed.