Customer Service Representative salary in Beckley, WV
Customer Service Representatives in the Beckley, WV metro area earn a median of $34,610 a year ($16.64 an hour), based on BLS data for 600 workers.
Pay ranges from $29,880 for the lowest-paid 10% to $54,700 for the top 10%. That is 23% lower than the national median of $44,770. Pay here is 10% lower than the West Virginia statewide median of $38,430. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $39,130, above the median because a few high earners pull it up.
Pay range for customer service representatives in Beckley, WV
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,880 | $14.36 |
| 25th percentile | $33,870 | $16.28 |
| Median | $34,610 | $16.64 |
| 75th percentile | $44,300 | $21.30 |
| 90th percentile (top earners) | $54,700 | $26.30 |
| Average (mean) | $39,130 | $18.81 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $2,884.17 |
| Semi-monthly (24 a year) | $1,442.08 |
| Biweekly (26 a year) | $1,331.15 |
| Weekly | $665.58 |
| Hourly | $16.64 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Wheeling, WV-OH | $38,440 | 990 |
| Hagerstown-Martinsburg, MD-WV | $38,200 | 1,480 |
| Weirton-Steubenville, WV-OH | $38,160 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Charleston, WV | $37,480 | 1,650 |
| Morgantown, WV | $37,450 | 840 |
| Parkersburg-Vienna, WV | $37,190 | 330 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the West Virginia statewide figures.
Related jobs in Beckley, WV
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $30,180 | $14.51 |
| Interviewers, Except Eligibility and Loan | $35,360 | $17.00 |
| Hotel, Motel, and Resort Desk Clerks | $24,960 | $12.00 |
| Court, Municipal, and License Clerks | $37,400 | $17.98 |
| Information and Record Clerks, All Other | $53,290 | $25.62 |
| Office Clerks, General | $34,380 | $16.53 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $39,350 | $18.92 |
| Bookkeeping, Accounting, and Auditing Clerks | $42,570 | $20.46 |
| First-Line Supervisors of Office and Administrative Support Workers | $46,850 | $22.52 |
| Shipping, Receiving, and Inventory Clerks | $37,440 | $18.00 |
| Billing and Posting Clerks | $40,900 | $19.66 |
| Insurance Claims and Policy Processing Clerks | $38,560 | $18.54 |
| Teller | $35,120 | $16.89 |
| Dispatchers, Except Police, Fire, and Ambulance | $36,320 | $17.46 |
More: Office and Administrative Support Occupations · all salaries in Beckley, WV
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Beckley, WV?
The median salary for customer service representatives in the Beckley, WV metro area is $34,610 a year, or $16.64 an hour. Pay ranges from $29,880 for the lowest-paid 10% to $54,700 for the top 10%.
How much do the highest-paid customer service representatives make in Beckley, WV?
The top 10% of customer service representatives in the Beckley, WV metro area earn at least $54,700 a year. The top 25% earn $44,300 or more.
What is the starting pay for customer service representatives in Beckley, WV?
Entry-level pay (the 10th percentile) is about $29,880 a year, and a quarter of customer service representatives earn $33,870 or less.
How many customer service representatives work in Beckley, WV?
About 600 customer service representatives are employed in the Beckley, WV metro area, not counting the self-employed.