Customer Service Representative salary in Charleston, WV
Customer Service Representatives in the Charleston, WV metro area earn a median of $37,480 a year ($18.02 an hour), based on BLS data for 1,650 workers.
Pay ranges from $30,800 for the lowest-paid 10% to $55,200 for the top 10%. That is 16% lower than the national median of $44,770. Pay here is 2% lower than the West Virginia statewide median of $38,430. There are 16 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $41,540, above the median because a few high earners pull it up.
Pay range for customer service representatives in Charleston, WV
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $30,800 | $14.81 |
| 25th percentile | $34,990 | $16.82 |
| Median | $37,480 | $18.02 |
| 75th percentile | $46,800 | $22.50 |
| 90th percentile (top earners) | $55,200 | $26.54 |
| Average (mean) | $41,540 | $19.97 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,123.33 |
| Semi-monthly (24 a year) | $1,561.67 |
| Biweekly (26 a year) | $1,441.54 |
| Weekly | $720.77 |
| Hourly | $18.02 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Wheeling, WV-OH | $38,440 | 990 |
| Hagerstown-Martinsburg, MD-WV | $38,200 | 1,480 |
| Weirton-Steubenville, WV-OH | $38,160 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Morgantown, WV | $37,450 | 840 |
| Parkersburg-Vienna, WV | $37,190 | 330 |
| Beckley, WV | $34,610 | 600 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the West Virginia statewide figures.
Related jobs in Charleston, WV
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $32,810 | $15.77 |
| Interviewers, Except Eligibility and Loan | $37,140 | $17.85 |
| Court, Municipal, and License Clerks | $37,810 | $18.18 |
| Hotel, Motel, and Resort Desk Clerks | $27,050 | $13.01 |
| Human Resources Assistants, Except Payroll and Timekeeping | $41,970 | $20.18 |
| Loan Interviewers and Clerks | $43,170 | $20.76 |
| Eligibility Interviewers, Government Programs | $41,290 | $19.85 |
| File Clerk | $38,540 | $18.53 |
| Information and Record Clerks, All Other | $55,430 | $26.65 |
| Library Assistants, Clerical | $30,810 | $14.81 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $43,550 | $20.94 |
| Office Clerks, General | $35,800 | $17.21 |
| First-Line Supervisors of Office and Administrative Support Workers | $57,670 | $27.73 |
| Bookkeeping, Accounting, and Auditing Clerks | $43,350 | $20.84 |
More: Office and Administrative Support Occupations · all salaries in Charleston, WV
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Charleston, WV?
The median salary for customer service representatives in the Charleston, WV metro area is $37,480 a year, or $18.02 an hour. Pay ranges from $30,800 for the lowest-paid 10% to $55,200 for the top 10%.
How much do the highest-paid customer service representatives make in Charleston, WV?
The top 10% of customer service representatives in the Charleston, WV metro area earn at least $55,200 a year. The top 25% earn $46,800 or more.
What is the starting pay for customer service representatives in Charleston, WV?
Entry-level pay (the 10th percentile) is about $30,800 a year, and a quarter of customer service representatives earn $34,990 or less.
How many customer service representatives work in Charleston, WV?
About 1,650 customer service representatives are employed in the Charleston, WV metro area, not counting the self-employed.