Customer Service Representative salary in Wheeling, WV-OH
Customer Service Representatives in the Wheeling, WV-OH metro area earn a median of $38,440 a year ($18.48 an hour), based on BLS data for 990 workers.
Pay ranges from $29,120 for the lowest-paid 10% to $52,670 for the top 10%. That is 14% lower than the national median of $44,770. Pay here is about the same as the West Virginia statewide median of $38,430. There are 17 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $42,110, above the median because a few high earners pull it up.
Pay range for customer service representatives in Wheeling, WV-OH
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,120 | $14.00 |
| 25th percentile | $34,230 | $16.46 |
| Median | $38,440 | $18.48 |
| 75th percentile | $51,490 | $24.75 |
| 90th percentile (top earners) | $52,670 | $25.32 |
| Average (mean) | $42,110 | $20.25 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,203.33 |
| Semi-monthly (24 a year) | $1,601.67 |
| Biweekly (26 a year) | $1,478.46 |
| Weekly | $739.23 |
| Hourly | $18.48 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Columbus, OH | $46,350 | 18,550 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Cleveland, OH | $46,040 | 15,900 |
| Akron, OH | $45,420 | 5,780 |
| Dayton-Kettering-Beavercreek, OH | $44,970 | 4,880 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Canton-Massillon, OH | $44,430 | 2,590 |
| Toledo, OH | $42,970 | 3,170 |
| Lima, OH | $42,340 | 460 |
| Sandusky, OH | $39,260 | 470 |
| Springfield, OH | $39,000 | 670 |
| Hagerstown-Martinsburg, MD-WV | $38,200 | 1,480 |
| Weirton-Steubenville, WV-OH | $38,160 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Youngstown-Warren, OH | $37,970 | 2,140 |
| Charleston, WV | $37,480 | 1,650 |
| Morgantown, WV | $37,450 | 840 |
| Parkersburg-Vienna, WV | $37,190 | 330 |
| Mansfield, OH | $37,180 | 680 |
| Beckley, WV | $34,610 | 600 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the West Virginia statewide figures.
Related jobs in Wheeling, WV-OH
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $31,750 | $15.27 |
| Hotel, Motel, and Resort Desk Clerks | $28,610 | $13.76 |
| Interviewers, Except Eligibility and Loan | $36,370 | $17.48 |
| Court, Municipal, and License Clerks | $40,880 | $19.65 |
| Loan Interviewers and Clerks | $36,310 | $17.46 |
| Library Assistants, Clerical | $27,940 | $13.44 |
| Human Resources Assistants, Except Payroll and Timekeeping | $39,530 | $19.00 |
| Information and Record Clerks, All Other | $48,440 | $23.29 |
| Office Clerks, General | $36,520 | $17.56 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $42,200 | $20.29 |
| First-Line Supervisors of Office and Administrative Support Workers | $52,300 | $25.14 |
| Bookkeeping, Accounting, and Auditing Clerks | $44,650 | $21.46 |
| Teller | $35,230 | $16.94 |
| Shipping, Receiving, and Inventory Clerks | $37,070 | $17.82 |
More: Office and Administrative Support Occupations · all salaries in Wheeling, WV-OH
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Wheeling, WV-OH?
The median salary for customer service representatives in the Wheeling, WV-OH metro area is $38,440 a year, or $18.48 an hour. Pay ranges from $29,120 for the lowest-paid 10% to $52,670 for the top 10%.
How much do the highest-paid customer service representatives make in Wheeling, WV-OH?
The top 10% of customer service representatives in the Wheeling, WV-OH metro area earn at least $52,670 a year. The top 25% earn $51,490 or more.
What is the starting pay for customer service representatives in Wheeling, WV-OH?
Entry-level pay (the 10th percentile) is about $29,120 a year, and a quarter of customer service representatives earn $34,230 or less.
How many customer service representatives work in Wheeling, WV-OH?
About 990 customer service representatives are employed in the Wheeling, WV-OH metro area, not counting the self-employed.