Customer Service Representative salary in Canton-Massillon, OH
Customer Service Representatives in the Canton-Massillon, OH metro area earn a median of $44,430 a year ($21.36 an hour), based on BLS data for 2,590 workers.
Pay ranges from $29,460 for the lowest-paid 10% to $61,780 for the top 10%. That is 1% lower than the national median of $44,770. Pay here is 3% lower than the Ohio statewide median of $45,610. There are 16 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $44,830, above the median because a few high earners pull it up.
Pay range for customer service representatives in Canton-Massillon, OH
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,460 | $14.16 |
| 25th percentile | $36,200 | $17.40 |
| Median | $44,430 | $21.36 |
| 75th percentile | $47,980 | $23.07 |
| 90th percentile (top earners) | $61,780 | $29.70 |
| Average (mean) | $44,830 | $21.55 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,702.50 |
| Semi-monthly (24 a year) | $1,851.25 |
| Biweekly (26 a year) | $1,708.85 |
| Weekly | $854.42 |
| Hourly | $21.36 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Columbus, OH | $46,350 | 18,550 |
| Cleveland, OH | $46,040 | 15,900 |
| Akron, OH | $45,420 | 5,780 |
| Dayton-Kettering-Beavercreek, OH | $44,970 | 4,880 |
| Toledo, OH | $42,970 | 3,170 |
| Lima, OH | $42,340 | 460 |
| Sandusky, OH | $39,260 | 470 |
| Springfield, OH | $39,000 | 670 |
| Wheeling, WV-OH | $38,440 | 990 |
| Weirton-Steubenville, WV-OH | $38,160 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Youngstown-Warren, OH | $37,970 | 2,140 |
| Mansfield, OH | $37,180 | 680 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Ohio statewide figures.
Related jobs in Canton-Massillon, OH
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $34,640 | $16.66 |
| Court, Municipal, and License Clerks | $38,940 | $18.72 |
| Interviewers, Except Eligibility and Loan | $37,210 | $17.89 |
| Eligibility Interviewers, Government Programs | $50,570 | $24.31 |
| Hotel, Motel, and Resort Desk Clerks | $30,110 | $14.47 |
| Library Assistants, Clerical | $26,610 | $12.79 |
| Loan Interviewers and Clerks | $46,260 | $22.24 |
| Order Clerk | $46,170 | $22.20 |
| Human Resources Assistants, Except Payroll and Timekeeping | $44,040 | $21.18 |
| File Clerk | $39,050 | $18.77 |
| Office Clerks, General | $42,090 | $20.24 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $43,930 | $21.12 |
| Bookkeeping, Accounting, and Auditing Clerks | $46,000 | $22.12 |
| First-Line Supervisors of Office and Administrative Support Workers | $61,320 | $29.48 |
More: Office and Administrative Support Occupations · all salaries in Canton-Massillon, OH
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Canton-Massillon, OH?
The median salary for customer service representatives in the Canton-Massillon, OH metro area is $44,430 a year, or $21.36 an hour. Pay ranges from $29,460 for the lowest-paid 10% to $61,780 for the top 10%.
How much do the highest-paid customer service representatives make in Canton-Massillon, OH?
The top 10% of customer service representatives in the Canton-Massillon, OH metro area earn at least $61,780 a year. The top 25% earn $47,980 or more.
What is the starting pay for customer service representatives in Canton-Massillon, OH?
Entry-level pay (the 10th percentile) is about $29,460 a year, and a quarter of customer service representatives earn $36,200 or less.
How many customer service representatives work in Canton-Massillon, OH?
About 2,590 customer service representatives are employed in the Canton-Massillon, OH metro area, not counting the self-employed.