Customer Service Representative salary in Cleveland, OH
Customer Service Representatives in the Cleveland, OH metro area earn a median of $46,040 a year ($22.14 an hour), based on BLS data for 15,900 workers.
Pay ranges from $31,340 for the lowest-paid 10% to $65,760 for the top 10%. That is 3% higher than the national median of $44,770. Pay here is 1% higher than the Ohio statewide median of $45,610. There are 15 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $48,030, above the median because a few high earners pull it up.
Pay range for customer service representatives in Cleveland, OH
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,340 | $15.07 |
| 25th percentile | $37,240 | $17.91 |
| Median | $46,040 | $22.14 |
| 75th percentile | $58,100 | $27.93 |
| 90th percentile (top earners) | $65,760 | $31.62 |
| Average (mean) | $48,030 | $23.09 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,836.67 |
| Semi-monthly (24 a year) | $1,918.33 |
| Biweekly (26 a year) | $1,770.77 |
| Weekly | $885.38 |
| Hourly | $22.14 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Columbus, OH | $46,350 | 18,550 |
| Akron, OH | $45,420 | 5,780 |
| Dayton-Kettering-Beavercreek, OH | $44,970 | 4,880 |
| Canton-Massillon, OH | $44,430 | 2,590 |
| Toledo, OH | $42,970 | 3,170 |
| Lima, OH | $42,340 | 460 |
| Sandusky, OH | $39,260 | 470 |
| Springfield, OH | $39,000 | 670 |
| Wheeling, WV-OH | $38,440 | 990 |
| Weirton-Steubenville, WV-OH | $38,160 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Youngstown-Warren, OH | $37,970 | 2,140 |
| Mansfield, OH | $37,180 | 680 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Ohio statewide figures.
Related jobs in Cleveland, OH
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,320 | $17.46 |
| Court, Municipal, and License Clerks | $50,060 | $24.07 |
| Interviewers, Except Eligibility and Loan | $44,820 | $21.55 |
| Library Assistants, Clerical | $34,610 | $16.64 |
| Hotel, Motel, and Resort Desk Clerks | $33,140 | $15.93 |
| Loan Interviewers and Clerks | $48,130 | $23.14 |
| Eligibility Interviewers, Government Programs | $52,170 | $25.08 |
| Order Clerk | $47,350 | $22.76 |
| Human Resources Assistants, Except Payroll and Timekeeping | $48,740 | $23.43 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $35,590 | $17.11 |
| Information and Record Clerks, All Other | $54,720 | $26.31 |
| File Clerk | $38,890 | $18.70 |
| Credit Authorizers, Checkers, and Clerks | $56,450 | $27.14 |
| Office Clerks, General | $44,790 | $21.53 |
More: Office and Administrative Support Occupations · all salaries in Cleveland, OH
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Cleveland, OH?
The median salary for customer service representatives in the Cleveland, OH metro area is $46,040 a year, or $22.14 an hour. Pay ranges from $31,340 for the lowest-paid 10% to $65,760 for the top 10%.
How much do the highest-paid customer service representatives make in Cleveland, OH?
The top 10% of customer service representatives in the Cleveland, OH metro area earn at least $65,760 a year. The top 25% earn $58,100 or more.
What is the starting pay for customer service representatives in Cleveland, OH?
Entry-level pay (the 10th percentile) is about $31,340 a year, and a quarter of customer service representatives earn $37,240 or less.
How many customer service representatives work in Cleveland, OH?
About 15,900 customer service representatives are employed in the Cleveland, OH metro area, not counting the self-employed.