Customer Service Representative salary in Cincinnati, OH-KY-IN
Customer Service Representatives in the Cincinnati, OH-KY-IN metro area earn a median of $46,470 a year ($22.34 an hour), based on BLS data for 19,410 workers.
Pay ranges from $31,600 for the lowest-paid 10% to $64,410 for the top 10%. That is 4% higher than the national median of $44,770. Pay here is 2% higher than the Ohio statewide median of $45,610. There are 18 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $47,440, above the median because a few high earners pull it up.
Pay range for customer service representatives in Cincinnati, OH-KY-IN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,600 | $15.19 |
| 25th percentile | $37,400 | $17.98 |
| Median | $46,470 | $22.34 |
| 75th percentile | $54,180 | $26.05 |
| 90th percentile (top earners) | $64,410 | $30.96 |
| Average (mean) | $47,440 | $22.81 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,872.50 |
| Semi-monthly (24 a year) | $1,936.25 |
| Biweekly (26 a year) | $1,787.31 |
| Weekly | $893.65 |
| Hourly | $22.34 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Elkhart-Goshen, IN | $48,000 | 1,540 |
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| Columbus, OH | $46,350 | 18,550 |
| Cleveland, OH | $46,040 | 15,900 |
| Akron, OH | $45,420 | 5,780 |
| Owensboro, KY | $45,260 | 920 |
| Fort Wayne, IN | $45,200 | 3,020 |
| Dayton-Kettering-Beavercreek, OH | $44,970 | 4,880 |
| Canton-Massillon, OH | $44,430 | 2,590 |
| Indianapolis-Carmel-Greenwood, IN | $43,460 | 17,830 |
| Toledo, OH | $42,970 | 3,170 |
| Columbus, IN | $42,700 | 600 |
| Lima, OH | $42,340 | 460 |
| Michigan City-La Porte, IN | $41,880 | 420 |
| Louisville/Jefferson County, KY-IN | $41,600 | 13,630 |
| Lafayette-West Lafayette, IN | $41,090 | 900 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Bloomington, IN | $39,660 | 770 |
| Muncie, IN | $39,640 | 640 |
| Evansville, IN | $39,410 | 2,010 |
| Sandusky, OH | $39,260 | 470 |
| Lexington-Fayette, KY | $39,160 | 5,200 |
| Springfield, OH | $39,000 | 670 |
| Terre Haute, IN | $38,600 | 530 |
| Wheeling, WV-OH | $38,440 | 990 |
| Kokomo, IN | $38,380 | 340 |
| Weirton-Steubenville, WV-OH | $38,160 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Bowling Green, KY | $37,970 | 1,170 |
| Youngstown-Warren, OH | $37,970 | 2,140 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Ohio statewide figures.
Related jobs in Cincinnati, OH-KY-IN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,250 | $16.95 |
| Court, Municipal, and License Clerks | $48,490 | $23.31 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $45,950 | $22.09 |
| Interviewers, Except Eligibility and Loan | $44,170 | $21.23 |
| Eligibility Interviewers, Government Programs | $52,020 | $25.01 |
| Hotel, Motel, and Resort Desk Clerks | $33,130 | $15.93 |
| Loan Interviewers and Clerks | $49,760 | $23.93 |
| Library Assistants, Clerical | $37,200 | $17.89 |
| Order Clerk | $46,350 | $22.29 |
| Human Resources Assistants, Except Payroll and Timekeeping | $50,800 | $24.43 |
| Information and Record Clerks, All Other | $49,000 | $23.56 |
| File Clerk | $37,690 | $18.12 |
| Brokerage Clerk | $60,750 | $29.21 |
| Credit Authorizers, Checkers, and Clerks | $57,100 | $27.45 |
More: Office and Administrative Support Occupations · all salaries in Cincinnati, OH-KY-IN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Cincinnati, OH-KY-IN?
The median salary for customer service representatives in the Cincinnati, OH-KY-IN metro area is $46,470 a year, or $22.34 an hour. Pay ranges from $31,600 for the lowest-paid 10% to $64,410 for the top 10%.
How much do the highest-paid customer service representatives make in Cincinnati, OH-KY-IN?
The top 10% of customer service representatives in the Cincinnati, OH-KY-IN metro area earn at least $64,410 a year. The top 25% earn $54,180 or more.
What is the starting pay for customer service representatives in Cincinnati, OH-KY-IN?
Entry-level pay (the 10th percentile) is about $31,600 a year, and a quarter of customer service representatives earn $37,400 or less.
How many customer service representatives work in Cincinnati, OH-KY-IN?
About 19,410 customer service representatives are employed in the Cincinnati, OH-KY-IN metro area, not counting the self-employed.