Customer Service Representative salary in Columbus, IN
Customer Service Representatives in the Columbus, IN metro area earn a median of $42,700 a year ($20.53 an hour), based on BLS data for 600 workers.
Pay ranges from $32,310 for the lowest-paid 10% to $61,390 for the top 10%. That is 5% lower than the national median of $44,770. Pay here is 1% lower than the Indiana statewide median of $43,140. There are 12 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.72). The average (mean) salary is $45,800, above the median because a few high earners pull it up.
Pay range for customer service representatives in Columbus, IN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $32,310 | $15.53 |
| 25th percentile | $35,280 | $16.96 |
| Median | $42,700 | $20.53 |
| 75th percentile | $51,380 | $24.70 |
| 90th percentile (top earners) | $61,390 | $29.52 |
| Average (mean) | $45,800 | $22.02 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,558.33 |
| Semi-monthly (24 a year) | $1,779.17 |
| Biweekly (26 a year) | $1,642.31 |
| Weekly | $821.15 |
| Hourly | $20.53 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Elkhart-Goshen, IN | $48,000 | 1,540 |
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Fort Wayne, IN | $45,200 | 3,020 |
| Indianapolis-Carmel-Greenwood, IN | $43,460 | 17,830 |
| Michigan City-La Porte, IN | $41,880 | 420 |
| Louisville/Jefferson County, KY-IN | $41,600 | 13,630 |
| Lafayette-West Lafayette, IN | $41,090 | 900 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Bloomington, IN | $39,660 | 770 |
| Muncie, IN | $39,640 | 640 |
| Evansville, IN | $39,410 | 2,010 |
| Terre Haute, IN | $38,600 | 530 |
| Kokomo, IN | $38,380 | 340 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Indiana statewide figures.
Related jobs in Columbus, IN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,560 | $17.10 |
| Hotel, Motel, and Resort Desk Clerks | $30,850 | $14.83 |
| Interviewers, Except Eligibility and Loan | $46,600 | $22.40 |
| Office Clerks, General | $45,620 | $21.93 |
| Shipping, Receiving, and Inventory Clerks | $44,780 | $21.53 |
| Medical Secretaries and Administrative Assistants | $42,110 | $20.25 |
| Bookkeeping, Accounting, and Auditing Clerks | $46,660 | $22.43 |
| First-Line Supervisors of Office and Administrative Support Workers | $61,950 | $29.79 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $44,410 | $21.35 |
| Production, Planning, and Expediting Clerks | $60,180 | $28.93 |
| Teller | $37,110 | $17.84 |
| Billing and Posting Clerks | $44,780 | $21.53 |
| Postal Service Mail Carrier | $60,550 | $29.11 |
| Insurance Claims and Policy Processing Clerks | $38,960 | $18.73 |
More: Office and Administrative Support Occupations · all salaries in Columbus, IN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Columbus, IN?
The median salary for customer service representatives in the Columbus, IN metro area is $42,700 a year, or $20.53 an hour. Pay ranges from $32,310 for the lowest-paid 10% to $61,390 for the top 10%.
How much do the highest-paid customer service representatives make in Columbus, IN?
The top 10% of customer service representatives in the Columbus, IN metro area earn at least $61,390 a year. The top 25% earn $51,380 or more.
What is the starting pay for customer service representatives in Columbus, IN?
Entry-level pay (the 10th percentile) is about $32,310 a year, and a quarter of customer service representatives earn $35,280 or less.
How many customer service representatives work in Columbus, IN?
About 600 customer service representatives are employed in the Columbus, IN metro area, not counting the self-employed.