Customer Service Representative salary in Muncie, IN
Customer Service Representatives in the Muncie, IN metro area earn a median of $39,640 a year ($19.06 an hour), based on BLS data for 640 workers.
Pay ranges from $29,450 for the lowest-paid 10% to $56,810 for the top 10%. That is 11% lower than the national median of $44,770. Pay here is 8% lower than the Indiana statewide median of $43,140. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $41,280, above the median because a few high earners pull it up.
Pay range for customer service representatives in Muncie, IN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,450 | $14.16 |
| 25th percentile | $33,850 | $16.28 |
| Median | $39,640 | $19.06 |
| 75th percentile | $45,070 | $21.67 |
| 90th percentile (top earners) | $56,810 | $27.31 |
| Average (mean) | $41,280 | $19.84 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,303.33 |
| Semi-monthly (24 a year) | $1,651.67 |
| Biweekly (26 a year) | $1,524.62 |
| Weekly | $762.31 |
| Hourly | $19.06 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Elkhart-Goshen, IN | $48,000 | 1,540 |
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Fort Wayne, IN | $45,200 | 3,020 |
| Indianapolis-Carmel-Greenwood, IN | $43,460 | 17,830 |
| Columbus, IN | $42,700 | 600 |
| Michigan City-La Porte, IN | $41,880 | 420 |
| Louisville/Jefferson County, KY-IN | $41,600 | 13,630 |
| Lafayette-West Lafayette, IN | $41,090 | 900 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Bloomington, IN | $39,660 | 770 |
| Evansville, IN | $39,410 | 2,010 |
| Terre Haute, IN | $38,600 | 530 |
| Kokomo, IN | $38,380 | 340 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Indiana statewide figures.
Related jobs in Muncie, IN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,040 | $16.85 |
| Loan Interviewers and Clerks | $45,190 | $21.73 |
| Hotel, Motel, and Resort Desk Clerks | $30,570 | $14.70 |
| Interviewers, Except Eligibility and Loan | $37,770 | $18.16 |
| Court, Municipal, and License Clerks | $42,530 | $20.45 |
| File Clerk | $35,370 | $17.01 |
| Office Clerks, General | $38,890 | $18.70 |
| Bookkeeping, Accounting, and Auditing Clerks | $44,650 | $21.46 |
| Medical Secretaries and Administrative Assistants | $40,520 | $19.48 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $38,780 | $18.64 |
| First-Line Supervisors of Office and Administrative Support Workers | $60,400 | $29.04 |
| Shipping, Receiving, and Inventory Clerks | $41,660 | $20.03 |
| Teller | $36,680 | $17.64 |
| Postal Service Mail Carrier | $59,880 | $28.79 |
More: Office and Administrative Support Occupations · all salaries in Muncie, IN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Muncie, IN?
The median salary for customer service representatives in the Muncie, IN metro area is $39,640 a year, or $19.06 an hour. Pay ranges from $29,450 for the lowest-paid 10% to $56,810 for the top 10%.
How much do the highest-paid customer service representatives make in Muncie, IN?
The top 10% of customer service representatives in the Muncie, IN metro area earn at least $56,810 a year. The top 25% earn $45,070 or more.
What is the starting pay for customer service representatives in Muncie, IN?
Entry-level pay (the 10th percentile) is about $29,450 a year, and a quarter of customer service representatives earn $33,850 or less.
How many customer service representatives work in Muncie, IN?
About 640 customer service representatives are employed in the Muncie, IN metro area, not counting the self-employed.