Customer Service Representative salary in Fort Wayne, IN
Customer Service Representatives in the Fort Wayne, IN metro area earn a median of $45,200 a year ($21.73 an hour), based on BLS data for 3,020 workers.
Pay ranges from $31,450 for the lowest-paid 10% to $59,930 for the top 10%. That is 1% higher than the national median of $44,770. Pay here is 5% higher than the Indiana statewide median of $43,140. There are 13 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.80). The average (mean) salary is $45,350, above the median because a few high earners pull it up.
Pay range for customer service representatives in Fort Wayne, IN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,450 | $15.12 |
| 25th percentile | $36,830 | $17.71 |
| Median | $45,200 | $21.73 |
| 75th percentile | $50,730 | $24.39 |
| 90th percentile (top earners) | $59,930 | $28.81 |
| Average (mean) | $45,350 | $21.80 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,766.67 |
| Semi-monthly (24 a year) | $1,883.33 |
| Biweekly (26 a year) | $1,738.46 |
| Weekly | $869.23 |
| Hourly | $21.73 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Elkhart-Goshen, IN | $48,000 | 1,540 |
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Indianapolis-Carmel-Greenwood, IN | $43,460 | 17,830 |
| Columbus, IN | $42,700 | 600 |
| Michigan City-La Porte, IN | $41,880 | 420 |
| Louisville/Jefferson County, KY-IN | $41,600 | 13,630 |
| Lafayette-West Lafayette, IN | $41,090 | 900 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Bloomington, IN | $39,660 | 770 |
| Muncie, IN | $39,640 | 640 |
| Evansville, IN | $39,410 | 2,010 |
| Terre Haute, IN | $38,600 | 530 |
| Kokomo, IN | $38,380 | 340 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Indiana statewide figures.
Related jobs in Fort Wayne, IN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,220 | $16.93 |
| Interviewers, Except Eligibility and Loan | $40,760 | $19.60 |
| Loan Interviewers and Clerks | $48,120 | $23.13 |
| Hotel, Motel, and Resort Desk Clerks | $33,100 | $15.91 |
| Court, Municipal, and License Clerks | $48,560 | $23.35 |
| Eligibility Interviewers, Government Programs | $42,890 | $20.62 |
| Order Clerk | $43,950 | $21.13 |
| File Clerk | $46,270 | $22.25 |
| Library Assistants, Clerical | $31,000 | $14.90 |
| Human Resources Assistants, Except Payroll and Timekeeping | $46,790 | $22.50 |
| Information and Record Clerks, All Other | $49,440 | $23.77 |
| Brokerage Clerk | $55,590 | $26.72 |
| New Accounts Clerk | $42,950 | $20.65 |
| Office Clerks, General | $45,140 | $21.70 |
More: Office and Administrative Support Occupations · all salaries in Fort Wayne, IN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Fort Wayne, IN?
The median salary for customer service representatives in the Fort Wayne, IN metro area is $45,200 a year, or $21.73 an hour. Pay ranges from $31,450 for the lowest-paid 10% to $59,930 for the top 10%.
How much do the highest-paid customer service representatives make in Fort Wayne, IN?
The top 10% of customer service representatives in the Fort Wayne, IN metro area earn at least $59,930 a year. The top 25% earn $50,730 or more.
What is the starting pay for customer service representatives in Fort Wayne, IN?
Entry-level pay (the 10th percentile) is about $31,450 a year, and a quarter of customer service representatives earn $36,830 or less.
How many customer service representatives work in Fort Wayne, IN?
About 3,020 customer service representatives are employed in the Fort Wayne, IN metro area, not counting the self-employed.