Customer Service Representative salary in Chicago-Naperville-Elgin, IL-IN
Customer Service Representatives in the Chicago-Naperville-Elgin, IL-IN metro area earn a median of $47,100 a year ($22.65 an hour), based on BLS data for 75,240 workers.
Pay ranges from $34,480 for the lowest-paid 10% to $71,530 for the top 10%. That is 5% higher than the national median of $44,770. Pay here is 2% higher than the Illinois statewide median of $46,130. There are 17 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $49,800, above the median because a few high earners pull it up.
Pay range for customer service representatives in Chicago-Naperville-Elgin, IL-IN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $34,480 | $16.58 |
| 25th percentile | $38,260 | $18.40 |
| Median | $47,100 | $22.65 |
| 75th percentile | $58,950 | $28.34 |
| 90th percentile (top earners) | $71,530 | $34.39 |
| Average (mean) | $49,800 | $23.94 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,925 |
| Semi-monthly (24 a year) | $1,962.50 |
| Biweekly (26 a year) | $1,811.54 |
| Weekly | $905.77 |
| Hourly | $22.65 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Elkhart-Goshen, IN | $48,000 | 1,540 |
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| St. Louis, MO-IL | $45,800 | 23,760 |
| Fort Wayne, IN | $45,200 | 3,020 |
| Indianapolis-Carmel-Greenwood, IN | $43,460 | 17,830 |
| Rockford, IL | $43,260 | 2,070 |
| Columbus, IN | $42,700 | 600 |
| Michigan City-La Porte, IN | $41,880 | 420 |
| Louisville/Jefferson County, KY-IN | $41,600 | 13,630 |
| Champaign-Urbana, IL | $41,280 | 1,480 |
| Lafayette-West Lafayette, IN | $41,090 | 900 |
| Kankakee, IL | $40,490 | 480 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Springfield, IL | $40,230 | 1,510 |
| Decatur, IL | $40,190 | 420 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Peoria, IL | $39,840 | 2,260 |
| Bloomington, IN | $39,660 | 770 |
| Muncie, IN | $39,640 | 640 |
| Evansville, IN | $39,410 | 2,010 |
| Bloomington, IL | $39,120 | 1,280 |
| Terre Haute, IN | $38,600 | 530 |
| Kokomo, IN | $38,380 | 340 |
| Cape Girardeau, MO-IL | $38,190 | 580 |
| Paducah, KY-IL | $36,460 | 860 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Illinois statewide figures.
Related jobs in Chicago-Naperville-Elgin, IL-IN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $38,060 | $18.30 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $47,850 | $23.01 |
| Court, Municipal, and License Clerks | $48,560 | $23.35 |
| Loan Interviewers and Clerks | $53,870 | $25.90 |
| Library Assistants, Clerical | $35,160 | $16.90 |
| Hotel, Motel, and Resort Desk Clerks | $36,130 | $17.37 |
| Order Clerk | $47,890 | $23.02 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,590 | $23.84 |
| File Clerk | $58,320 | $28.04 |
| Interviewers, Except Eligibility and Loan | $43,460 | $20.90 |
| Brokerage Clerk | $63,390 | $30.47 |
| New Accounts Clerk | $49,950 | $24.02 |
| Eligibility Interviewers, Government Programs | $62,390 | $30.00 |
| Information and Record Clerks, All Other | $55,850 | $26.85 |
More: Office and Administrative Support Occupations · all salaries in Chicago-Naperville-Elgin, IL-IN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Chicago-Naperville-Elgin, IL-IN?
The median salary for customer service representatives in the Chicago-Naperville-Elgin, IL-IN metro area is $47,100 a year, or $22.65 an hour. Pay ranges from $34,480 for the lowest-paid 10% to $71,530 for the top 10%.
How much do the highest-paid customer service representatives make in Chicago-Naperville-Elgin, IL-IN?
The top 10% of customer service representatives in the Chicago-Naperville-Elgin, IL-IN metro area earn at least $71,530 a year. The top 25% earn $58,950 or more.
What is the starting pay for customer service representatives in Chicago-Naperville-Elgin, IL-IN?
Entry-level pay (the 10th percentile) is about $34,480 a year, and a quarter of customer service representatives earn $38,260 or less.
How many customer service representatives work in Chicago-Naperville-Elgin, IL-IN?
About 75,240 customer service representatives are employed in the Chicago-Naperville-Elgin, IL-IN metro area, not counting the self-employed.