Customer Service Representative salary in Illinois
Customer Service Representatives in Illinois earn a median of $46,130 a year ($22.18 an hour), based on BLS data for 100,970 workers.
Pay ranges from $33,590 for the lowest-paid 10% to $71,400 for the top 10%. That is 3% higher than the national median of $44,770. Illinois ranks 17th of 51 states for customer service representatives pay. There are 17 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $48,950, above the median because a few high earners pull it up.
Pay range for customer service representatives in Illinois
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $33,590 | $16.15 |
| 25th percentile | $37,680 | $18.11 |
| Median | $46,130 | $22.18 |
| 75th percentile | $58,050 | $27.91 |
| 90th percentile (top earners) | $71,400 | $34.33 |
| Average (mean) | $48,950 | $23.53 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,844.17 |
| Semi-monthly (24 a year) | $1,922.08 |
| Biweekly (26 a year) | $1,774.23 |
| Weekly | $887.12 |
| Hourly | $22.18 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in cities in Illinois
| Metro area | Median salary | Workers |
|---|---|---|
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| St. Louis, MO-IL | $45,800 | 23,760 |
| Rockford, IL | $43,260 | 2,070 |
| Champaign-Urbana, IL | $41,280 | 1,480 |
| Kankakee, IL | $40,490 | 480 |
| Springfield, IL | $40,230 | 1,510 |
| Decatur, IL | $40,190 | 420 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Peoria, IL | $39,840 | 2,260 |
| Bloomington, IL | $39,120 | 1,280 |
| Cape Girardeau, MO-IL | $38,190 | 580 |
| Paducah, KY-IL | $36,460 | 860 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in Illinois
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,400 | $17.98 |
| Court, Municipal, and License Clerks | $46,920 | $22.56 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $47,850 | $23.01 |
| Loan Interviewers and Clerks | $50,000 | $24.04 |
| Library Assistants, Clerical | $34,680 | $16.67 |
| Hotel, Motel, and Resort Desk Clerks | $35,410 | $17.02 |
| Human Resources Assistants, Except Payroll and Timekeeping | $48,310 | $23.23 |
| File Clerk | $49,920 | $24.00 |
| Order Clerk | $47,670 | $22.92 |
| Interviewers, Except Eligibility and Loan | $43,200 | $20.77 |
| Brokerage Clerk | $63,350 | $30.46 |
| New Accounts Clerk | $49,040 | $23.58 |
| Eligibility Interviewers, Government Programs | $61,840 | $29.73 |
| Credit Authorizers, Checkers, and Clerks | $58,880 | $28.31 |
More: Office and Administrative Support Occupations · all salaries in Illinois
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Illinois?
The median salary for customer service representatives in Illinois is $46,130 a year, or $22.18 an hour. Pay ranges from $33,590 for the lowest-paid 10% to $71,400 for the top 10%.
How much do the highest-paid customer service representatives make in Illinois?
The top 10% of customer service representatives in Illinois earn at least $71,400 a year. The top 25% earn $58,050 or more.
What is the starting pay for customer service representatives in Illinois?
Entry-level pay (the 10th percentile) is about $33,590 a year, and a quarter of customer service representatives earn $37,680 or less.
How many customer service representatives work in Illinois?
About 100,970 customer service representatives are employed in Illinois, not counting the self-employed.