Customer Service Representative salary in Kankakee, IL
Customer Service Representatives in the Kankakee, IL metro area earn a median of $40,490 a year ($19.46 an hour), based on BLS data for 480 workers.
Pay ranges from $31,200 for the lowest-paid 10% to $63,310 for the top 10%. That is 10% lower than the national median of $44,770. Pay here is 12% lower than the Illinois statewide median of $46,130. There are 11 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.68). The average (mean) salary is $45,160, above the median because a few high earners pull it up.
Pay range for customer service representatives in Kankakee, IL
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,200 | $15.00 |
| 25th percentile | $34,680 | $16.67 |
| Median | $40,490 | $19.46 |
| 75th percentile | $50,520 | $24.29 |
| 90th percentile (top earners) | $63,310 | $30.44 |
| Average (mean) | $45,160 | $21.71 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,374.17 |
| Semi-monthly (24 a year) | $1,687.08 |
| Biweekly (26 a year) | $1,557.31 |
| Weekly | $778.65 |
| Hourly | $19.46 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| St. Louis, MO-IL | $45,800 | 23,760 |
| Rockford, IL | $43,260 | 2,070 |
| Champaign-Urbana, IL | $41,280 | 1,480 |
| Springfield, IL | $40,230 | 1,510 |
| Decatur, IL | $40,190 | 420 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Peoria, IL | $39,840 | 2,260 |
| Bloomington, IL | $39,120 | 1,280 |
| Cape Girardeau, MO-IL | $38,190 | 580 |
| Paducah, KY-IL | $36,460 | 860 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Illinois statewide figures.
Related jobs in Kankakee, IL
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,620 | $17.12 |
| Library Assistants, Clerical | $33,290 | $16.01 |
| Court, Municipal, and License Clerks | $44,600 | $21.44 |
| Hotel, Motel, and Resort Desk Clerks | $31,400 | $15.09 |
| Loan Interviewers and Clerks | $47,560 | $22.87 |
| Office Clerks, General | $40,450 | $19.45 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $44,740 | $21.51 |
| Bookkeeping, Accounting, and Auditing Clerks | $47,240 | $22.71 |
| Medical Secretaries and Administrative Assistants | $37,660 | $18.11 |
| Shipping, Receiving, and Inventory Clerks | $42,240 | $20.31 |
| First-Line Supervisors of Office and Administrative Support Workers | $60,020 | $28.86 |
| Billing and Posting Clerks | $41,290 | $19.85 |
| Teller | $37,360 | $17.96 |
| Postal Service Mail Carrier | $57,030 | $27.42 |
More: Office and Administrative Support Occupations · all salaries in Kankakee, IL
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Kankakee, IL?
The median salary for customer service representatives in the Kankakee, IL metro area is $40,490 a year, or $19.46 an hour. Pay ranges from $31,200 for the lowest-paid 10% to $63,310 for the top 10%.
How much do the highest-paid customer service representatives make in Kankakee, IL?
The top 10% of customer service representatives in the Kankakee, IL metro area earn at least $63,310 a year. The top 25% earn $50,520 or more.
What is the starting pay for customer service representatives in Kankakee, IL?
Entry-level pay (the 10th percentile) is about $31,200 a year, and a quarter of customer service representatives earn $34,680 or less.
How many customer service representatives work in Kankakee, IL?
About 480 customer service representatives are employed in the Kankakee, IL metro area, not counting the self-employed.