Customer Service Representative salary in Springfield, IL
Customer Service Representatives in the Springfield, IL metro area earn a median of $40,230 a year ($19.34 an hour), based on BLS data for 1,510 workers.
Pay ranges from $31,210 for the lowest-paid 10% to $59,950 for the top 10%. That is 10% lower than the national median of $44,770. Pay here is 13% lower than the Illinois statewide median of $46,130. There are 15 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $44,380, above the median because a few high earners pull it up.
Pay range for customer service representatives in Springfield, IL
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,210 | $15.01 |
| 25th percentile | $35,990 | $17.31 |
| Median | $40,230 | $19.34 |
| 75th percentile | $47,710 | $22.94 |
| 90th percentile (top earners) | $59,950 | $28.82 |
| Average (mean) | $44,380 | $21.34 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,352.50 |
| Semi-monthly (24 a year) | $1,676.25 |
| Biweekly (26 a year) | $1,547.31 |
| Weekly | $773.65 |
| Hourly | $19.34 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| St. Louis, MO-IL | $45,800 | 23,760 |
| Rockford, IL | $43,260 | 2,070 |
| Champaign-Urbana, IL | $41,280 | 1,480 |
| Kankakee, IL | $40,490 | 480 |
| Decatur, IL | $40,190 | 420 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Peoria, IL | $39,840 | 2,260 |
| Bloomington, IL | $39,120 | 1,280 |
| Cape Girardeau, MO-IL | $38,190 | 580 |
| Paducah, KY-IL | $36,460 | 860 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Illinois statewide figures.
Related jobs in Springfield, IL
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,500 | $17.55 |
| Court, Municipal, and License Clerks | $49,430 | $23.77 |
| Hotel, Motel, and Resort Desk Clerks | $34,210 | $16.45 |
| Library Assistants, Clerical | $33,620 | $16.16 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,940 | $24.01 |
| Loan Interviewers and Clerks | $47,260 | $22.72 |
| File Clerk | $41,030 | $19.73 |
| Interviewers, Except Eligibility and Loan | $38,530 | $18.53 |
| Eligibility Interviewers, Government Programs | $57,590 | $27.69 |
| New Accounts Clerk | $48,190 | $23.17 |
| Office Clerks, General | $47,990 | $23.07 |
| Medical Secretaries and Administrative Assistants | $43,350 | $20.84 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $47,550 | $22.86 |
| Bookkeeping, Accounting, and Auditing Clerks | $50,780 | $24.42 |
More: Office and Administrative Support Occupations · all salaries in Springfield, IL
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Springfield, IL?
The median salary for customer service representatives in the Springfield, IL metro area is $40,230 a year, or $19.34 an hour. Pay ranges from $31,210 for the lowest-paid 10% to $59,950 for the top 10%.
How much do the highest-paid customer service representatives make in Springfield, IL?
The top 10% of customer service representatives in the Springfield, IL metro area earn at least $59,950 a year. The top 25% earn $47,710 or more.
What is the starting pay for customer service representatives in Springfield, IL?
Entry-level pay (the 10th percentile) is about $31,210 a year, and a quarter of customer service representatives earn $35,990 or less.
How many customer service representatives work in Springfield, IL?
About 1,510 customer service representatives are employed in the Springfield, IL metro area, not counting the self-employed.