Customer Service Representative salary in Rockford, IL
Customer Service Representatives in the Rockford, IL metro area earn a median of $43,260 a year ($20.80 an hour), based on BLS data for 2,070 workers.
Pay ranges from $31,210 for the lowest-paid 10% to $64,210 for the top 10%. That is 3% lower than the national median of $44,770. Pay here is 6% lower than the Illinois statewide median of $46,130. There are 15 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $45,890, above the median because a few high earners pull it up.
Pay range for customer service representatives in Rockford, IL
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,210 | $15.01 |
| 25th percentile | $35,480 | $17.06 |
| Median | $43,260 | $20.80 |
| 75th percentile | $52,680 | $25.33 |
| 90th percentile (top earners) | $64,210 | $30.87 |
| Average (mean) | $45,890 | $22.06 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,605 |
| Semi-monthly (24 a year) | $1,802.50 |
| Biweekly (26 a year) | $1,663.85 |
| Weekly | $831.92 |
| Hourly | $20.80 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| St. Louis, MO-IL | $45,800 | 23,760 |
| Champaign-Urbana, IL | $41,280 | 1,480 |
| Kankakee, IL | $40,490 | 480 |
| Springfield, IL | $40,230 | 1,510 |
| Decatur, IL | $40,190 | 420 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Peoria, IL | $39,840 | 2,260 |
| Bloomington, IL | $39,120 | 1,280 |
| Cape Girardeau, MO-IL | $38,190 | 580 |
| Paducah, KY-IL | $36,460 | 860 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Illinois statewide figures.
Related jobs in Rockford, IL
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,460 | $18.01 |
| Court, Municipal, and License Clerks | $46,260 | $22.24 |
| Library Assistants, Clerical | $32,420 | $15.59 |
| Hotel, Motel, and Resort Desk Clerks | $33,330 | $16.02 |
| File Clerk | $49,870 | $23.97 |
| Loan Interviewers and Clerks | $47,350 | $22.77 |
| Human Resources Assistants, Except Payroll and Timekeeping | $45,060 | $21.66 |
| Eligibility Interviewers, Government Programs | $59,990 | $28.84 |
| Order Clerk | $44,150 | $21.23 |
| Interviewers, Except Eligibility and Loan | $46,990 | $22.59 |
| Office Clerks, General | $43,400 | $20.87 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $46,130 | $22.18 |
| Bookkeeping, Accounting, and Auditing Clerks | $46,790 | $22.49 |
| Medical Secretaries and Administrative Assistants | $46,010 | $22.12 |
More: Office and Administrative Support Occupations · all salaries in Rockford, IL
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Rockford, IL?
The median salary for customer service representatives in the Rockford, IL metro area is $43,260 a year, or $20.80 an hour. Pay ranges from $31,210 for the lowest-paid 10% to $64,210 for the top 10%.
How much do the highest-paid customer service representatives make in Rockford, IL?
The top 10% of customer service representatives in the Rockford, IL metro area earn at least $64,210 a year. The top 25% earn $52,680 or more.
What is the starting pay for customer service representatives in Rockford, IL?
Entry-level pay (the 10th percentile) is about $31,210 a year, and a quarter of customer service representatives earn $35,480 or less.
How many customer service representatives work in Rockford, IL?
About 2,070 customer service representatives are employed in the Rockford, IL metro area, not counting the self-employed.