Customer Service Representative salary in Elkhart-Goshen, IN
Customer Service Representatives in the Elkhart-Goshen, IN metro area earn a median of $48,000 a year ($23.08 an hour), based on BLS data for 1,540 workers.
Pay ranges from $31,410 for the lowest-paid 10% to $65,260 for the top 10%. That is 7% higher than the national median of $44,770. Pay here is 11% higher than the Indiana statewide median of $43,140. There are 12 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.72). The average (mean) salary is $49,140, above the median because a few high earners pull it up.
Pay range for customer service representatives in Elkhart-Goshen, IN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,410 | $15.10 |
| 25th percentile | $38,950 | $18.73 |
| Median | $48,000 | $23.08 |
| 75th percentile | $55,770 | $26.81 |
| 90th percentile (top earners) | $65,260 | $31.38 |
| Average (mean) | $49,140 | $23.63 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $4,000 |
| Semi-monthly (24 a year) | $2,000 |
| Biweekly (26 a year) | $1,846.15 |
| Weekly | $923.08 |
| Hourly | $23.08 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Chicago-Naperville-Elgin, IL-IN | $47,100 | 75,240 |
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Fort Wayne, IN | $45,200 | 3,020 |
| Indianapolis-Carmel-Greenwood, IN | $43,460 | 17,830 |
| Columbus, IN | $42,700 | 600 |
| Michigan City-La Porte, IN | $41,880 | 420 |
| Louisville/Jefferson County, KY-IN | $41,600 | 13,630 |
| Lafayette-West Lafayette, IN | $41,090 | 900 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Bloomington, IN | $39,660 | 770 |
| Muncie, IN | $39,640 | 640 |
| Evansville, IN | $39,410 | 2,010 |
| Terre Haute, IN | $38,600 | 530 |
| Kokomo, IN | $38,380 | 340 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Indiana statewide figures.
Related jobs in Elkhart-Goshen, IN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,970 | $17.77 |
| Hotel, Motel, and Resort Desk Clerks | $30,840 | $14.83 |
| Order Clerk | $46,960 | $22.58 |
| Loan Interviewers and Clerks | $49,210 | $23.66 |
| Interviewers, Except Eligibility and Loan | $39,210 | $18.85 |
| Court, Municipal, and License Clerks | $49,170 | $23.64 |
| Library Assistants, Clerical | $31,950 | $15.36 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,140 | $23.63 |
| Eligibility Interviewers, Government Programs | $41,900 | $20.15 |
| Shipping, Receiving, and Inventory Clerks | $48,600 | $23.36 |
| Office Clerks, General | $45,190 | $21.72 |
| Bookkeeping, Accounting, and Auditing Clerks | $49,190 | $23.65 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $43,260 | $20.80 |
| First-Line Supervisors of Office and Administrative Support Workers | $75,180 | $36.15 |
More: Office and Administrative Support Occupations · all salaries in Elkhart-Goshen, IN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Elkhart-Goshen, IN?
The median salary for customer service representatives in the Elkhart-Goshen, IN metro area is $48,000 a year, or $23.08 an hour. Pay ranges from $31,410 for the lowest-paid 10% to $65,260 for the top 10%.
How much do the highest-paid customer service representatives make in Elkhart-Goshen, IN?
The top 10% of customer service representatives in the Elkhart-Goshen, IN metro area earn at least $65,260 a year. The top 25% earn $55,770 or more.
What is the starting pay for customer service representatives in Elkhart-Goshen, IN?
Entry-level pay (the 10th percentile) is about $31,410 a year, and a quarter of customer service representatives earn $38,950 or less.
How many customer service representatives work in Elkhart-Goshen, IN?
About 1,540 customer service representatives are employed in the Elkhart-Goshen, IN metro area, not counting the self-employed.