Customer Service Representative salary in Columbus, OH
Customer Service Representatives in the Columbus, OH metro area earn a median of $46,350 a year ($22.28 an hour), based on BLS data for 18,550 workers.
Pay ranges from $33,190 for the lowest-paid 10% to $62,340 for the top 10%. That is 4% higher than the national median of $44,770. Pay here is 2% higher than the Ohio statewide median of $45,610. There are 17 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $47,340, above the median because a few high earners pull it up.
Pay range for customer service representatives in Columbus, OH
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $33,190 | $15.96 |
| 25th percentile | $38,200 | $18.37 |
| Median | $46,350 | $22.28 |
| 75th percentile | $52,000 | $25.00 |
| 90th percentile (top earners) | $62,340 | $29.97 |
| Average (mean) | $47,340 | $22.76 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,862.50 |
| Semi-monthly (24 a year) | $1,931.25 |
| Biweekly (26 a year) | $1,782.69 |
| Weekly | $891.35 |
| Hourly | $22.28 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Cleveland, OH | $46,040 | 15,900 |
| Akron, OH | $45,420 | 5,780 |
| Dayton-Kettering-Beavercreek, OH | $44,970 | 4,880 |
| Canton-Massillon, OH | $44,430 | 2,590 |
| Toledo, OH | $42,970 | 3,170 |
| Lima, OH | $42,340 | 460 |
| Sandusky, OH | $39,260 | 470 |
| Springfield, OH | $39,000 | 670 |
| Wheeling, WV-OH | $38,440 | 990 |
| Weirton-Steubenville, WV-OH | $38,160 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Youngstown-Warren, OH | $37,970 | 2,140 |
| Mansfield, OH | $37,180 | 680 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Ohio statewide figures.
Related jobs in Columbus, OH
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,910 | $17.75 |
| Court, Municipal, and License Clerks | $49,240 | $23.67 |
| Hotel, Motel, and Resort Desk Clerks | $33,730 | $16.22 |
| Interviewers, Except Eligibility and Loan | $44,640 | $21.46 |
| Loan Interviewers and Clerks | $50,040 | $24.06 |
| Library Assistants, Clerical | $36,290 | $17.45 |
| Eligibility Interviewers, Government Programs | $59,420 | $28.57 |
| Order Clerk | $46,990 | $22.59 |
| Human Resources Assistants, Except Payroll and Timekeeping | $50,700 | $24.37 |
| File Clerk | $44,730 | $21.51 |
| Brokerage Clerk | $67,800 | $32.60 |
| Information and Record Clerks, All Other | $51,600 | $24.81 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $38,590 | $18.55 |
| Credit Authorizers, Checkers, and Clerks | $57,610 | $27.70 |
More: Office and Administrative Support Occupations · all salaries in Columbus, OH
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Columbus, OH?
The median salary for customer service representatives in the Columbus, OH metro area is $46,350 a year, or $22.28 an hour. Pay ranges from $33,190 for the lowest-paid 10% to $62,340 for the top 10%.
How much do the highest-paid customer service representatives make in Columbus, OH?
The top 10% of customer service representatives in the Columbus, OH metro area earn at least $62,340 a year. The top 25% earn $52,000 or more.
What is the starting pay for customer service representatives in Columbus, OH?
Entry-level pay (the 10th percentile) is about $33,190 a year, and a quarter of customer service representatives earn $38,200 or less.
How many customer service representatives work in Columbus, OH?
About 18,550 customer service representatives are employed in the Columbus, OH metro area, not counting the self-employed.