Customer Service Representative salary in Pennsylvania
Customer Service Representatives in Pennsylvania earn a median of $44,630 a year ($21.46 an hour), based on BLS data for 94,340 workers.
Pay ranges from $31,430 for the lowest-paid 10% to $63,370 for the top 10%. That is about the same as the national median of $44,770. Pennsylvania ranks 25th of 51 states for customer service representatives pay. There are 16 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $46,260, above the median because a few high earners pull it up.
Pay range for customer service representatives in Pennsylvania
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,430 | $15.11 |
| 25th percentile | $36,760 | $17.67 |
| Median | $44,630 | $21.46 |
| 75th percentile | $51,750 | $24.88 |
| 90th percentile (top earners) | $63,370 | $30.46 |
| Average (mean) | $46,260 | $22.24 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,719.17 |
| Semi-monthly (24 a year) | $1,859.58 |
| Biweekly (26 a year) | $1,716.54 |
| Weekly | $858.27 |
| Hourly | $21.46 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in cities in Pennsylvania
| Metro area | Median salary | Workers |
|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $47,070 | 41,740 |
| Reading, PA | $44,500 | 2,630 |
| Lancaster, PA | $44,290 | 3,440 |
| Allentown-Bethlehem-Easton, PA-NJ | $44,160 | 5,140 |
| Gettysburg, PA | $43,110 | 310 |
| Pittsburgh, PA | $42,790 | 17,280 |
| Harrisburg-Carlisle, PA | $42,600 | 5,040 |
| State College, PA | $42,590 | 940 |
| York-Hanover, PA | $42,420 | 2,330 |
| Scranton--Wilkes-Barre, PA | $42,010 | 3,610 |
| Erie, PA | $41,720 | 1,610 |
| Lebanon, PA | $41,240 | 580 |
| Chambersburg, PA | $39,670 | 690 |
| Altoona, PA | $37,540 | 800 |
| Johnstown, PA | $37,340 | 610 |
| Williamsport, PA | $36,230 | 800 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in Pennsylvania
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,810 | $17.70 |
| Eligibility Interviewers, Government Programs | $59,070 | $28.40 |
| Hotel, Motel, and Resort Desk Clerks | $31,330 | $15.06 |
| Loan Interviewers and Clerks | $47,350 | $22.77 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $44,380 | $21.34 |
| Library Assistants, Clerical | $30,690 | $14.76 |
| Interviewers, Except Eligibility and Loan | $44,070 | $21.19 |
| Court, Municipal, and License Clerks | $44,830 | $21.56 |
| File Clerk | $42,920 | $20.63 |
| Human Resources Assistants, Except Payroll and Timekeeping | $48,800 | $23.46 |
| Information and Record Clerks, All Other | $51,130 | $24.58 |
| Order Clerk | $46,840 | $22.52 |
| Brokerage Clerk | $60,390 | $29.03 |
| New Accounts Clerk | $47,330 | $22.75 |
More: Office and Administrative Support Occupations · all salaries in Pennsylvania
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Pennsylvania?
The median salary for customer service representatives in Pennsylvania is $44,630 a year, or $21.46 an hour. Pay ranges from $31,430 for the lowest-paid 10% to $63,370 for the top 10%.
How much do the highest-paid customer service representatives make in Pennsylvania?
The top 10% of customer service representatives in Pennsylvania earn at least $63,370 a year. The top 25% earn $51,750 or more.
What is the starting pay for customer service representatives in Pennsylvania?
Entry-level pay (the 10th percentile) is about $31,430 a year, and a quarter of customer service representatives earn $36,760 or less.
How many customer service representatives work in Pennsylvania?
About 94,340 customer service representatives are employed in Pennsylvania, not counting the self-employed.