Customer Service Representative salary in Johnstown, PA
Customer Service Representatives in the Johnstown, PA metro area earn a median of $37,340 a year ($17.95 an hour), based on BLS data for 610 workers.
Pay ranges from $28,700 for the lowest-paid 10% to $51,480 for the top 10%. That is 17% lower than the national median of $44,770. Pay here is 16% lower than the Pennsylvania statewide median of $44,630. There are 13 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.76). The average (mean) salary is $38,620, above the median because a few high earners pull it up.
Pay range for customer service representatives in Johnstown, PA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $28,700 | $13.80 |
| 25th percentile | $30,720 | $14.77 |
| Median | $37,340 | $17.95 |
| 75th percentile | $43,260 | $20.80 |
| 90th percentile (top earners) | $51,480 | $24.75 |
| Average (mean) | $38,620 | $18.57 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,111.67 |
| Semi-monthly (24 a year) | $1,555.83 |
| Biweekly (26 a year) | $1,436.15 |
| Weekly | $718.08 |
| Hourly | $17.95 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $47,070 | 41,740 |
| Reading, PA | $44,500 | 2,630 |
| Lancaster, PA | $44,290 | 3,440 |
| Allentown-Bethlehem-Easton, PA-NJ | $44,160 | 5,140 |
| Gettysburg, PA | $43,110 | 310 |
| Pittsburgh, PA | $42,790 | 17,280 |
| Harrisburg-Carlisle, PA | $42,600 | 5,040 |
| State College, PA | $42,590 | 940 |
| York-Hanover, PA | $42,420 | 2,330 |
| Scranton--Wilkes-Barre, PA | $42,010 | 3,610 |
| Erie, PA | $41,720 | 1,610 |
| Lebanon, PA | $41,240 | 580 |
| Chambersburg, PA | $39,670 | 690 |
| Altoona, PA | $37,540 | 800 |
| Williamsport, PA | $36,230 | 800 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Pennsylvania statewide figures.
Related jobs in Johnstown, PA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $33,310 | $16.01 |
| Library Assistants, Clerical | $21,780 | $10.47 |
| Loan Interviewers and Clerks | $38,830 | $18.67 |
| Hotel, Motel, and Resort Desk Clerks | $28,390 | $13.65 |
| Court, Municipal, and License Clerks | $38,150 | $18.34 |
| Office Clerks, General | $39,120 | $18.81 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $38,660 | $18.59 |
| First-Line Supervisors of Office and Administrative Support Workers | $58,510 | $28.13 |
| Bookkeeping, Accounting, and Auditing Clerks | $41,730 | $20.06 |
| Teller | $36,680 | $17.63 |
| Medical Secretaries and Administrative Assistants | $40,290 | $19.37 |
| Billing and Posting Clerks | $44,520 | $21.41 |
| Postal Service Mail Carrier | $57,700 | $27.74 |
| Shipping, Receiving, and Inventory Clerks | $38,820 | $18.66 |
More: Office and Administrative Support Occupations · all salaries in Johnstown, PA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Johnstown, PA?
The median salary for customer service representatives in the Johnstown, PA metro area is $37,340 a year, or $17.95 an hour. Pay ranges from $28,700 for the lowest-paid 10% to $51,480 for the top 10%.
How much do the highest-paid customer service representatives make in Johnstown, PA?
The top 10% of customer service representatives in the Johnstown, PA metro area earn at least $51,480 a year. The top 25% earn $43,260 or more.
What is the starting pay for customer service representatives in Johnstown, PA?
Entry-level pay (the 10th percentile) is about $28,700 a year, and a quarter of customer service representatives earn $30,720 or less.
How many customer service representatives work in Johnstown, PA?
About 610 customer service representatives are employed in the Johnstown, PA metro area, not counting the self-employed.