Customer Service Representative salary in Virginia
Customer Service Representatives in Virginia earn a median of $42,730 a year ($20.54 an hour), based on BLS data for 59,850 workers.
Pay ranges from $31,210 for the lowest-paid 10% to $61,350 for the top 10%. That is 5% lower than the national median of $44,770. Virginia ranks 34th of 51 states for customer service representatives pay. There are 15 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $44,960, above the median because a few high earners pull it up.
Pay range for customer service representatives in Virginia
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,210 | $15.00 |
| 25th percentile | $35,940 | $17.28 |
| Median | $42,730 | $20.54 |
| 75th percentile | $49,940 | $24.01 |
| 90th percentile (top earners) | $61,350 | $29.49 |
| Average (mean) | $44,960 | $21.61 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,560.83 |
| Semi-monthly (24 a year) | $1,780.42 |
| Biweekly (26 a year) | $1,643.46 |
| Weekly | $821.73 |
| Hourly | $20.54 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in cities in Virginia
| Metro area | Median salary | Workers |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Roanoke, VA | $45,500 | 2,760 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Richmond, VA | $42,660 | 10,960 |
| Staunton-Stuarts Draft, VA | $41,230 | 450 |
| Charlottesville, VA | $40,240 | 1,130 |
| Harrisonburg, VA | $39,100 | 660 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Lynchburg, VA | $37,670 | 1,220 |
| Blacksburg-Christiansburg-Radford, VA | $37,430 | 640 |
| Kingsport-Bristol, TN-VA | $36,130 | 2,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in Virginia
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,060 | $17.82 |
| Hotel, Motel, and Resort Desk Clerks | $33,270 | $16.00 |
| Information and Record Clerks, All Other | $50,670 | $24.36 |
| Court, Municipal, and License Clerks | $45,650 | $21.95 |
| Eligibility Interviewers, Government Programs | $50,960 | $24.50 |
| Loan Interviewers and Clerks | $50,140 | $24.11 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $44,140 | $21.22 |
| Interviewers, Except Eligibility and Loan | $44,280 | $21.29 |
| Library Assistants, Clerical | $38,020 | $18.28 |
| Human Resources Assistants, Except Payroll and Timekeeping | $51,950 | $24.98 |
| File Clerk | $39,900 | $19.18 |
| Order Clerk | $42,580 | $20.47 |
| Brokerage Clerk | $62,560 | $30.08 |
| New Accounts Clerk | $46,350 | $22.28 |
More: Office and Administrative Support Occupations · all salaries in Virginia
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Virginia?
The median salary for customer service representatives in Virginia is $42,730 a year, or $20.54 an hour. Pay ranges from $31,210 for the lowest-paid 10% to $61,350 for the top 10%.
How much do the highest-paid customer service representatives make in Virginia?
The top 10% of customer service representatives in Virginia earn at least $61,350 a year. The top 25% earn $49,940 or more.
What is the starting pay for customer service representatives in Virginia?
Entry-level pay (the 10th percentile) is about $31,210 a year, and a quarter of customer service representatives earn $35,940 or less.
How many customer service representatives work in Virginia?
About 59,850 customer service representatives are employed in Virginia, not counting the self-employed.