Customer Service Representative salary in Richmond, VA
Customer Service Representatives in the Richmond, VA metro area earn a median of $42,660 a year ($20.51 an hour), based on BLS data for 10,960 workers.
Pay ranges from $31,340 for the lowest-paid 10% to $61,050 for the top 10%. That is 5% lower than the national median of $44,770. Pay here is about the same as the Virginia statewide median of $42,730. There are 17 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $44,520, above the median because a few high earners pull it up.
Pay range for customer service representatives in Richmond, VA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,340 | $15.07 |
| 25th percentile | $35,670 | $17.15 |
| Median | $42,660 | $20.51 |
| 75th percentile | $48,550 | $23.34 |
| 90th percentile (top earners) | $61,050 | $29.35 |
| Average (mean) | $44,520 | $21.40 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,555 |
| Semi-monthly (24 a year) | $1,777.50 |
| Biweekly (26 a year) | $1,640.77 |
| Weekly | $820.38 |
| Hourly | $20.51 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Roanoke, VA | $45,500 | 2,760 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Staunton-Stuarts Draft, VA | $41,230 | 450 |
| Charlottesville, VA | $40,240 | 1,130 |
| Harrisonburg, VA | $39,100 | 660 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Lynchburg, VA | $37,670 | 1,220 |
| Blacksburg-Christiansburg-Radford, VA | $37,430 | 640 |
| Kingsport-Bristol, TN-VA | $36,130 | 2,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Virginia statewide figures.
Related jobs in Richmond, VA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,400 | $17.50 |
| Information and Record Clerks, All Other | $48,580 | $23.36 |
| Court, Municipal, and License Clerks | $42,650 | $20.50 |
| Hotel, Motel, and Resort Desk Clerks | $30,850 | $14.83 |
| Loan Interviewers and Clerks | $52,800 | $25.38 |
| Eligibility Interviewers, Government Programs | $53,090 | $25.52 |
| Human Resources Assistants, Except Payroll and Timekeeping | $52,730 | $25.35 |
| Library Assistants, Clerical | $38,230 | $18.38 |
| Order Clerk | $42,830 | $20.59 |
| File Clerk | $47,020 | $22.61 |
| Interviewers, Except Eligibility and Loan | $46,390 | $22.30 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $36,510 | $17.55 |
| New Accounts Clerk | $48,300 | $23.22 |
| Credit Authorizers, Checkers, and Clerks | $58,330 | $28.04 |
More: Office and Administrative Support Occupations · all salaries in Richmond, VA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Richmond, VA?
The median salary for customer service representatives in the Richmond, VA metro area is $42,660 a year, or $20.51 an hour. Pay ranges from $31,340 for the lowest-paid 10% to $61,050 for the top 10%.
How much do the highest-paid customer service representatives make in Richmond, VA?
The top 10% of customer service representatives in the Richmond, VA metro area earn at least $61,050 a year. The top 25% earn $48,550 or more.
What is the starting pay for customer service representatives in Richmond, VA?
Entry-level pay (the 10th percentile) is about $31,340 a year, and a quarter of customer service representatives earn $35,670 or less.
How many customer service representatives work in Richmond, VA?
About 10,960 customer service representatives are employed in the Richmond, VA metro area, not counting the self-employed.