Customer Service Representative salary in Charlottesville, VA
Customer Service Representatives in the Charlottesville, VA metro area earn a median of $40,240 a year ($19.35 an hour), based on BLS data for 1,130 workers.
Pay ranges from $31,440 for the lowest-paid 10% to $62,490 for the top 10%. That is 10% lower than the national median of $44,770. Pay here is 6% lower than the Virginia statewide median of $42,730. There are 9.8 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.59). The average (mean) salary is $44,860, above the median because a few high earners pull it up.
Pay range for customer service representatives in Charlottesville, VA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $31,440 | $15.11 |
| 25th percentile | $35,590 | $17.11 |
| Median | $40,240 | $19.35 |
| 75th percentile | $49,890 | $23.99 |
| 90th percentile (top earners) | $62,490 | $30.05 |
| Average (mean) | $44,860 | $21.57 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,353.33 |
| Semi-monthly (24 a year) | $1,676.67 |
| Biweekly (26 a year) | $1,547.69 |
| Weekly | $773.85 |
| Hourly | $19.35 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Roanoke, VA | $45,500 | 2,760 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Richmond, VA | $42,660 | 10,960 |
| Staunton-Stuarts Draft, VA | $41,230 | 450 |
| Harrisonburg, VA | $39,100 | 660 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Lynchburg, VA | $37,670 | 1,220 |
| Blacksburg-Christiansburg-Radford, VA | $37,430 | 640 |
| Kingsport-Bristol, TN-VA | $36,130 | 2,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Virginia statewide figures.
Related jobs in Charlottesville, VA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,140 | $17.85 |
| Hotel, Motel, and Resort Desk Clerks | $33,780 | $16.24 |
| Information and Record Clerks, All Other | $45,300 | $21.78 |
| Loan Interviewers and Clerks | $37,510 | $18.03 |
| Eligibility Interviewers, Government Programs | $50,570 | $24.31 |
| Court, Municipal, and License Clerks | $42,650 | $20.50 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,300 | $23.70 |
| Library Assistants, Clerical | $36,080 | $17.35 |
| Order Clerk | $42,500 | $20.43 |
| Interviewers, Except Eligibility and Loan | $45,750 | $22.00 |
| Brokerage Clerk | $52,210 | $25.10 |
| File Clerk | $41,930 | $20.16 |
| Office Clerks, General | $45,620 | $21.94 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $53,100 | $25.53 |
More: Office and Administrative Support Occupations · all salaries in Charlottesville, VA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Charlottesville, VA?
The median salary for customer service representatives in the Charlottesville, VA metro area is $40,240 a year, or $19.35 an hour. Pay ranges from $31,440 for the lowest-paid 10% to $62,490 for the top 10%.
How much do the highest-paid customer service representatives make in Charlottesville, VA?
The top 10% of customer service representatives in the Charlottesville, VA metro area earn at least $62,490 a year. The top 25% earn $49,890 or more.
What is the starting pay for customer service representatives in Charlottesville, VA?
Entry-level pay (the 10th percentile) is about $31,440 a year, and a quarter of customer service representatives earn $35,590 or less.
How many customer service representatives work in Charlottesville, VA?
About 1,130 customer service representatives are employed in the Charlottesville, VA metro area, not counting the self-employed.