Customer Service Representative salary in Harrisonburg, VA
Customer Service Representatives in the Harrisonburg, VA metro area earn a median of $39,100 a year ($18.80 an hour), based on BLS data for 660 workers.
Pay ranges from $30,640 for the lowest-paid 10% to $63,060 for the top 10%. That is 13% lower than the national median of $44,770. Pay here is 8% lower than the Virginia statewide median of $42,730. There are 10 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.60). The average (mean) salary is $43,280, above the median because a few high earners pull it up.
Pay range for customer service representatives in Harrisonburg, VA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $30,640 | $14.73 |
| 25th percentile | $34,790 | $16.73 |
| Median | $39,100 | $18.80 |
| 75th percentile | $48,820 | $23.47 |
| 90th percentile (top earners) | $63,060 | $30.32 |
| Average (mean) | $43,280 | $20.81 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,258.33 |
| Semi-monthly (24 a year) | $1,629.17 |
| Biweekly (26 a year) | $1,503.85 |
| Weekly | $751.92 |
| Hourly | $18.80 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Roanoke, VA | $45,500 | 2,760 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Richmond, VA | $42,660 | 10,960 |
| Staunton-Stuarts Draft, VA | $41,230 | 450 |
| Charlottesville, VA | $40,240 | 1,130 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Lynchburg, VA | $37,670 | 1,220 |
| Blacksburg-Christiansburg-Radford, VA | $37,430 | 640 |
| Kingsport-Bristol, TN-VA | $36,130 | 2,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Virginia statewide figures.
Related jobs in Harrisonburg, VA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,220 | $17.89 |
| Hotel, Motel, and Resort Desk Clerks | $30,950 | $14.88 |
| Eligibility Interviewers, Government Programs | $48,730 | $23.43 |
| File Clerk | $25,810 | $12.41 |
| Court, Municipal, and License Clerks | $43,040 | $20.69 |
| Loan Interviewers and Clerks | $48,900 | $23.51 |
| Human Resources Assistants, Except Payroll and Timekeeping | $49,660 | $23.87 |
| Information and Record Clerks, All Other | $47,030 | $22.61 |
| Order Clerk | $37,380 | $17.97 |
| Office Clerks, General | $44,060 | $21.18 |
| Shipping, Receiving, and Inventory Clerks | $43,530 | $20.93 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $45,690 | $21.97 |
| First-Line Supervisors of Office and Administrative Support Workers | $68,800 | $33.08 |
| Bookkeeping, Accounting, and Auditing Clerks | $47,090 | $22.64 |
More: Office and Administrative Support Occupations · all salaries in Harrisonburg, VA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Harrisonburg, VA?
The median salary for customer service representatives in the Harrisonburg, VA metro area is $39,100 a year, or $18.80 an hour. Pay ranges from $30,640 for the lowest-paid 10% to $63,060 for the top 10%.
How much do the highest-paid customer service representatives make in Harrisonburg, VA?
The top 10% of customer service representatives in the Harrisonburg, VA metro area earn at least $63,060 a year. The top 25% earn $48,820 or more.
What is the starting pay for customer service representatives in Harrisonburg, VA?
Entry-level pay (the 10th percentile) is about $30,640 a year, and a quarter of customer service representatives earn $34,790 or less.
How many customer service representatives work in Harrisonburg, VA?
About 660 customer service representatives are employed in the Harrisonburg, VA metro area, not counting the self-employed.