Customer Service Representative salary in Kingsport-Bristol, TN-VA
Customer Service Representatives in the Kingsport-Bristol, TN-VA metro area earn a median of $36,130 a year ($17.37 an hour), based on BLS data for 2,130 workers.
Pay ranges from $29,380 for the lowest-paid 10% to $56,870 for the top 10%. That is 19% lower than the national median of $44,770. Pay here is 16% lower than the Tennessee statewide median of $42,830. There are 18 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $39,280, above the median because a few high earners pull it up.
Pay range for customer service representatives in Kingsport-Bristol, TN-VA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,380 | $14.12 |
| 25th percentile | $33,350 | $16.03 |
| Median | $36,130 | $17.37 |
| 75th percentile | $42,950 | $20.65 |
| 90th percentile (top earners) | $56,870 | $27.34 |
| Average (mean) | $39,280 | $18.89 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,010.83 |
| Semi-monthly (24 a year) | $1,505.42 |
| Biweekly (26 a year) | $1,389.62 |
| Weekly | $694.81 |
| Hourly | $17.37 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Buying a home? On a $36,130 salary, see how much house you can afford in Tennessee at today's mortgage rates, or work out a payment with the mortgage calculator.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Nashville-Davidson--Murfreesboro--Franklin, TN | $45,510 | 20,770 |
| Roanoke, VA | $45,500 | 2,760 |
| Chattanooga, TN-GA | $45,030 | 5,120 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Memphis, TN-MS-AR | $44,090 | 9,360 |
| Richmond, VA | $42,660 | 10,960 |
| Staunton-Stuarts Draft, VA | $41,230 | 450 |
| Charlottesville, VA | $40,240 | 1,130 |
| Harrisonburg, VA | $39,100 | 660 |
| Knoxville, TN | $38,840 | 6,640 |
| Jackson, TN | $38,680 | 970 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Lynchburg, VA | $37,670 | 1,220 |
| Clarksville, TN-KY | $37,650 | 1,610 |
| Cleveland, TN | $37,600 | 590 |
| Morristown, TN | $37,570 | 740 |
| Blacksburg-Christiansburg-Radford, VA | $37,430 | 640 |
| Johnson City, TN | $36,570 | 1,940 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Tennessee statewide figures.
Related jobs in Kingsport-Bristol, TN-VA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $33,940 | $16.32 |
| Hotel, Motel, and Resort Desk Clerks | $28,030 | $13.48 |
| Court, Municipal, and License Clerks | $41,020 | $19.72 |
| Eligibility Interviewers, Government Programs | $41,350 | $19.88 |
| Loan Interviewers and Clerks | $44,790 | $21.54 |
| Human Resources Assistants, Except Payroll and Timekeeping | $45,660 | $21.95 |
| Order Clerk | $38,050 | $18.29 |
| Library Assistants, Clerical | $32,320 | $15.54 |
| Information and Record Clerks, All Other | $41,370 | $19.89 |
| File Clerk | $38,690 | $18.60 |
| Office Clerks, General | $38,030 | $18.29 |
| Medical Secretaries and Administrative Assistants | $36,800 | $17.69 |
| First-Line Supervisors of Office and Administrative Support Workers | $60,690 | $29.18 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $39,850 | $19.16 |
More: Office and Administrative Support Occupations · all salaries in Kingsport-Bristol, TN-VA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Kingsport-Bristol, TN-VA?
The median salary for customer service representatives in the Kingsport-Bristol, TN-VA metro area is $36,130 a year, or $17.37 an hour. Pay ranges from $29,380 for the lowest-paid 10% to $56,870 for the top 10%.
How much do the highest-paid customer service representatives make in Kingsport-Bristol, TN-VA?
The top 10% of customer service representatives in the Kingsport-Bristol, TN-VA metro area earn at least $56,870 a year. The top 25% earn $42,950 or more.
What is the starting pay for customer service representatives in Kingsport-Bristol, TN-VA?
Entry-level pay (the 10th percentile) is about $29,380 a year, and a quarter of customer service representatives earn $33,350 or less.
How many customer service representatives work in Kingsport-Bristol, TN-VA?
About 2,130 customer service representatives are employed in the Kingsport-Bristol, TN-VA metro area, not counting the self-employed.