Customer Service Representative salary in Cleveland, TN
Customer Service Representatives in the Cleveland, TN metro area earn a median of $37,600 a year ($18.08 an hour), based on BLS data for 590 workers.
Pay ranges from $28,230 for the lowest-paid 10% to $55,380 for the top 10%. That is 16% lower than the national median of $44,770. Pay here is 12% lower than the Tennessee statewide median of $42,830. There are 14 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $40,210, above the median because a few high earners pull it up.
Pay range for customer service representatives in Cleveland, TN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $28,230 | $13.57 |
| 25th percentile | $31,830 | $15.30 |
| Median | $37,600 | $18.08 |
| 75th percentile | $45,780 | $22.01 |
| 90th percentile (top earners) | $55,380 | $26.63 |
| Average (mean) | $40,210 | $19.33 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,133.33 |
| Semi-monthly (24 a year) | $1,566.67 |
| Biweekly (26 a year) | $1,446.15 |
| Weekly | $723.08 |
| Hourly | $18.08 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Nashville-Davidson--Murfreesboro--Franklin, TN | $45,510 | 20,770 |
| Chattanooga, TN-GA | $45,030 | 5,120 |
| Memphis, TN-MS-AR | $44,090 | 9,360 |
| Knoxville, TN | $38,840 | 6,640 |
| Jackson, TN | $38,680 | 970 |
| Clarksville, TN-KY | $37,650 | 1,610 |
| Morristown, TN | $37,570 | 740 |
| Johnson City, TN | $36,570 | 1,940 |
| Kingsport-Bristol, TN-VA | $36,130 | 2,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Tennessee statewide figures.
Related jobs in Cleveland, TN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $32,770 | $15.76 |
| Hotel, Motel, and Resort Desk Clerks | $28,440 | $13.67 |
| Library Assistants, Clerical | $21,700 | $10.43 |
| Loan Interviewers and Clerks | $43,490 | $20.91 |
| Human Resources Assistants, Except Payroll and Timekeeping | $41,120 | $19.77 |
| Office Clerks, General | $36,100 | $17.35 |
| First-Line Supervisors of Office and Administrative Support Workers | $59,190 | $28.46 |
| Medical Secretaries and Administrative Assistants | $38,580 | $18.55 |
| Bookkeeping, Accounting, and Auditing Clerks | $43,660 | $20.99 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $42,880 | $20.62 |
| Shipping, Receiving, and Inventory Clerks | $43,460 | $20.90 |
| Production, Planning, and Expediting Clerks | $49,680 | $23.88 |
| Postal Service Mail Carrier | $55,490 | $26.68 |
| Teller | $37,160 | $17.87 |
More: Office and Administrative Support Occupations · all salaries in Cleveland, TN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Cleveland, TN?
The median salary for customer service representatives in the Cleveland, TN metro area is $37,600 a year, or $18.08 an hour. Pay ranges from $28,230 for the lowest-paid 10% to $55,380 for the top 10%.
How much do the highest-paid customer service representatives make in Cleveland, TN?
The top 10% of customer service representatives in the Cleveland, TN metro area earn at least $55,380 a year. The top 25% earn $45,780 or more.
What is the starting pay for customer service representatives in Cleveland, TN?
Entry-level pay (the 10th percentile) is about $28,230 a year, and a quarter of customer service representatives earn $31,830 or less.
How many customer service representatives work in Cleveland, TN?
About 590 customer service representatives are employed in the Cleveland, TN metro area, not counting the self-employed.