Customer Service Representative salary in Johnson City, TN
Customer Service Representatives in the Johnson City, TN metro area earn a median of $36,570 a year ($17.58 an hour), based on BLS data for 1,940 workers.
Pay ranges from $29,520 for the lowest-paid 10% to $49,060 for the top 10%. That is 18% lower than the national median of $44,770. Pay here is 15% lower than the Tennessee statewide median of $42,830. There are 24 customer service representatives per 1,000 jobs here — the job is 1.4× more common than nationally. The average (mean) salary is $39,750, above the median because a few high earners pull it up.
Pay range for customer service representatives in Johnson City, TN
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,520 | $14.19 |
| 25th percentile | $35,030 | $16.84 |
| Median | $36,570 | $17.58 |
| 75th percentile | $43,990 | $21.15 |
| 90th percentile (top earners) | $49,060 | $23.59 |
| Average (mean) | $39,750 | $19.11 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,047.50 |
| Semi-monthly (24 a year) | $1,523.75 |
| Biweekly (26 a year) | $1,406.54 |
| Weekly | $703.27 |
| Hourly | $17.58 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Nashville-Davidson--Murfreesboro--Franklin, TN | $45,510 | 20,770 |
| Chattanooga, TN-GA | $45,030 | 5,120 |
| Memphis, TN-MS-AR | $44,090 | 9,360 |
| Knoxville, TN | $38,840 | 6,640 |
| Jackson, TN | $38,680 | 970 |
| Clarksville, TN-KY | $37,650 | 1,610 |
| Cleveland, TN | $37,600 | 590 |
| Morristown, TN | $37,570 | 740 |
| Kingsport-Bristol, TN-VA | $36,130 | 2,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Tennessee statewide figures.
Related jobs in Johnson City, TN
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $31,180 | $14.99 |
| Court, Municipal, and License Clerks | $39,380 | $18.93 |
| Hotel, Motel, and Resort Desk Clerks | $28,230 | $13.57 |
| Information and Record Clerks, All Other | $48,380 | $23.26 |
| Human Resources Assistants, Except Payroll and Timekeeping | $46,760 | $22.48 |
| Loan Interviewers and Clerks | $41,730 | $20.06 |
| Eligibility Interviewers, Government Programs | $47,030 | $22.61 |
| File Clerk | $36,220 | $17.42 |
| Order Clerk | $35,770 | $17.20 |
| Medical Secretaries and Administrative Assistants | $36,570 | $17.58 |
| Office Clerks, General | $36,420 | $17.51 |
| First-Line Supervisors of Office and Administrative Support Workers | $59,420 | $28.57 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $40,060 | $19.26 |
| Bookkeeping, Accounting, and Auditing Clerks | $40,700 | $19.57 |
More: Office and Administrative Support Occupations · all salaries in Johnson City, TN
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Johnson City, TN?
The median salary for customer service representatives in the Johnson City, TN metro area is $36,570 a year, or $17.58 an hour. Pay ranges from $29,520 for the lowest-paid 10% to $49,060 for the top 10%.
How much do the highest-paid customer service representatives make in Johnson City, TN?
The top 10% of customer service representatives in the Johnson City, TN metro area earn at least $49,060 a year. The top 25% earn $43,990 or more.
What is the starting pay for customer service representatives in Johnson City, TN?
Entry-level pay (the 10th percentile) is about $29,520 a year, and a quarter of customer service representatives earn $35,030 or less.
How many customer service representatives work in Johnson City, TN?
About 1,940 customer service representatives are employed in the Johnson City, TN metro area, not counting the self-employed.