Customer Service Representative salary in Roanoke, VA
Customer Service Representatives in the Roanoke, VA metro area earn a median of $45,500 a year ($21.88 an hour), based on BLS data for 2,760 workers.
Pay ranges from $29,560 for the lowest-paid 10% to $55,420 for the top 10%. That is 2% higher than the national median of $44,770. Pay here is 6% higher than the Virginia statewide median of $42,730. There are 18 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $44,250, close to the median.
Pay range for customer service representatives in Roanoke, VA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,560 | $14.21 |
| 25th percentile | $36,490 | $17.54 |
| Median | $45,500 | $21.88 |
| 75th percentile | $49,940 | $24.01 |
| 90th percentile (top earners) | $55,420 | $26.65 |
| Average (mean) | $44,250 | $21.28 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,791.67 |
| Semi-monthly (24 a year) | $1,895.83 |
| Biweekly (26 a year) | $1,750 |
| Weekly | $875 |
| Hourly | $21.88 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | 36,750 |
| Winchester, VA-WV | $44,460 | 1,130 |
| Richmond, VA | $42,660 | 10,960 |
| Staunton-Stuarts Draft, VA | $41,230 | 450 |
| Charlottesville, VA | $40,240 | 1,130 |
| Harrisonburg, VA | $39,100 | 660 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | 10,960 |
| Lynchburg, VA | $37,670 | 1,220 |
| Blacksburg-Christiansburg-Radford, VA | $37,430 | 640 |
| Kingsport-Bristol, TN-VA | $36,130 | 2,130 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Virginia statewide figures.
Related jobs in Roanoke, VA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $34,240 | $16.46 |
| Hotel, Motel, and Resort Desk Clerks | $29,490 | $14.18 |
| Loan Interviewers and Clerks | $48,360 | $23.25 |
| Court, Municipal, and License Clerks | $43,040 | $20.69 |
| Information and Record Clerks, All Other | $49,590 | $23.84 |
| Eligibility Interviewers, Government Programs | $47,520 | $22.85 |
| Human Resources Assistants, Except Payroll and Timekeeping | $45,870 | $22.05 |
| Order Clerk | $38,900 | $18.70 |
| Library Assistants, Clerical | $35,630 | $17.13 |
| File Clerk | $37,950 | $18.24 |
| Brokerage Clerk | $61,020 | $29.34 |
| Interviewers, Except Eligibility and Loan | $38,170 | $18.35 |
| Office Clerks, General | $43,350 | $20.84 |
| Medical Secretaries and Administrative Assistants | $37,270 | $17.92 |
More: Office and Administrative Support Occupations · all salaries in Roanoke, VA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Roanoke, VA?
The median salary for customer service representatives in the Roanoke, VA metro area is $45,500 a year, or $21.88 an hour. Pay ranges from $29,560 for the lowest-paid 10% to $55,420 for the top 10%.
How much do the highest-paid customer service representatives make in Roanoke, VA?
The top 10% of customer service representatives in the Roanoke, VA metro area earn at least $55,420 a year. The top 25% earn $49,940 or more.
What is the starting pay for customer service representatives in Roanoke, VA?
Entry-level pay (the 10th percentile) is about $29,560 a year, and a quarter of customer service representatives earn $36,490 or less.
How many customer service representatives work in Roanoke, VA?
About 2,760 customer service representatives are employed in the Roanoke, VA metro area, not counting the self-employed.