Customer Service Representative salary in Kentucky
Customer Service Representatives in Kentucky earn a median of $38,700 a year ($18.61 an hour), based on BLS data for 38,630 workers.
Pay ranges from $29,440 for the lowest-paid 10% to $59,810 for the top 10%. That is 14% lower than the national median of $44,770. Kentucky ranks 45th of 51 states for customer service representatives pay. There are 19 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $42,440, above the median because a few high earners pull it up.
Pay range for customer service representatives in Kentucky
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $29,440 | $14.15 |
| 25th percentile | $35,290 | $16.97 |
| Median | $38,700 | $18.61 |
| 75th percentile | $47,800 | $22.98 |
| 90th percentile (top earners) | $59,810 | $28.76 |
| Average (mean) | $42,440 | $20.40 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,225 |
| Semi-monthly (24 a year) | $1,612.50 |
| Biweekly (26 a year) | $1,488.46 |
| Weekly | $744.23 |
| Hourly | $18.61 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in cities in Kentucky
| Metro area | Median salary | Workers |
|---|---|---|
| Cincinnati, OH-KY-IN | $46,470 | 19,410 |
| Owensboro, KY | $45,260 | 920 |
| Louisville/Jefferson County, KY-IN | $41,600 | 13,630 |
| Lexington-Fayette, KY | $39,160 | 5,200 |
| Huntington-Ashland, WV-KY-OH | $38,060 | 2,590 |
| Bowling Green, KY | $37,970 | 1,170 |
| Clarksville, TN-KY | $37,650 | 1,610 |
| Elizabethtown, KY | $37,480 | 1,020 |
| Paducah, KY-IL | $36,460 | 860 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in Kentucky
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $32,940 | $15.84 |
| Hotel, Motel, and Resort Desk Clerks | $29,970 | $14.41 |
| Loan Interviewers and Clerks | $47,910 | $23.03 |
| Court, Municipal, and License Clerks | $43,680 | $21.00 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $45,840 | $22.04 |
| Eligibility Interviewers, Government Programs | $52,020 | $25.01 |
| Information and Record Clerks, All Other | $48,380 | $23.26 |
| Human Resources Assistants, Except Payroll and Timekeeping | $50,400 | $24.23 |
| Interviewers, Except Eligibility and Loan | $40,490 | $19.47 |
| Library Assistants, Clerical | $33,690 | $16.20 |
| Order Clerk | $40,620 | $19.53 |
| File Clerk | $39,250 | $18.87 |
| New Accounts Clerk | $43,990 | $21.15 |
| Credit Authorizers, Checkers, and Clerks | $49,790 | $23.94 |
More: Office and Administrative Support Occupations · all salaries in Kentucky
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Kentucky?
The median salary for customer service representatives in Kentucky is $38,700 a year, or $18.61 an hour. Pay ranges from $29,440 for the lowest-paid 10% to $59,810 for the top 10%.
How much do the highest-paid customer service representatives make in Kentucky?
The top 10% of customer service representatives in Kentucky earn at least $59,810 a year. The top 25% earn $47,800 or more.
What is the starting pay for customer service representatives in Kentucky?
Entry-level pay (the 10th percentile) is about $29,440 a year, and a quarter of customer service representatives earn $35,290 or less.
How many customer service representatives work in Kentucky?
About 38,630 customer service representatives are employed in Kentucky, not counting the self-employed.