Customer Service Representative salary in Michigan
Customer Service Representatives in Michigan earn a median of $43,950 a year ($21.13 an hour), based on BLS data for 71,310 workers.
Pay ranges from $30,670 for the lowest-paid 10% to $63,830 for the top 10%. That is 2% lower than the national median of $44,770. Michigan ranks 27th of 51 states for customer service representatives pay. There are 16 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $45,870, above the median because a few high earners pull it up.
Pay range for customer service representatives in Michigan
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $30,670 | $14.75 |
| 25th percentile | $36,150 | $17.38 |
| Median | $43,950 | $21.13 |
| 75th percentile | $50,060 | $24.07 |
| 90th percentile (top earners) | $63,830 | $30.69 |
| Average (mean) | $45,870 | $22.05 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,662.50 |
| Semi-monthly (24 a year) | $1,831.25 |
| Biweekly (26 a year) | $1,690.38 |
| Weekly | $845.19 |
| Hourly | $21.13 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in cities in Michigan
| Metro area | Median salary | Workers |
|---|---|---|
| Midland, MI | $48,250 | 620 |
| Grand Rapids-Wyoming-Kentwood, MI | $44,990 | 9,010 |
| Detroit-Warren-Dearborn, MI | $44,730 | 31,310 |
| Lansing-East Lansing, MI | $44,250 | 3,790 |
| Kalamazoo-Portage, MI | $44,130 | 1,970 |
| Niles, MI | $43,620 | 930 |
| Jackson, MI | $42,230 | 830 |
| Traverse City, MI | $42,030 | 960 |
| Monroe, MI | $41,650 | 370 |
| Battle Creek, MI | $40,870 | 620 |
| Muskegon-Norton Shores, MI | $40,760 | 700 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Ann Arbor, MI | $39,480 | 3,440 |
| Bay City, MI | $38,880 | 330 |
| Flint, MI | $38,800 | 1,970 |
| Saginaw, MI | $36,150 | 2,320 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in Michigan
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,470 | $18.02 |
| Loan Interviewers and Clerks | $51,500 | $24.76 |
| Hotel, Motel, and Resort Desk Clerks | $33,870 | $16.28 |
| Court, Municipal, and License Clerks | $48,690 | $23.41 |
| Eligibility Interviewers, Government Programs | $66,830 | $32.13 |
| Interviewers, Except Eligibility and Loan | $44,180 | $21.24 |
| Library Assistants, Clerical | $34,510 | $16.59 |
| Order Clerk | $44,240 | $21.27 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $60,220 | $28.95 |
| Human Resources Assistants, Except Payroll and Timekeeping | $48,250 | $23.20 |
| File Clerk | $43,950 | $21.13 |
| New Accounts Clerk | $46,780 | $22.49 |
| Information and Record Clerks, All Other | $45,760 | $22.00 |
| Brokerage Clerk | $73,350 | $35.26 |
More: Office and Administrative Support Occupations · all salaries in Michigan
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Michigan?
The median salary for customer service representatives in Michigan is $43,950 a year, or $21.13 an hour. Pay ranges from $30,670 for the lowest-paid 10% to $63,830 for the top 10%.
How much do the highest-paid customer service representatives make in Michigan?
The top 10% of customer service representatives in Michigan earn at least $63,830 a year. The top 25% earn $50,060 or more.
What is the starting pay for customer service representatives in Michigan?
Entry-level pay (the 10th percentile) is about $30,670 a year, and a quarter of customer service representatives earn $36,150 or less.
How many customer service representatives work in Michigan?
About 71,310 customer service representatives are employed in Michigan, not counting the self-employed.