Customer Service Representative salary in Ann Arbor, MI
Customer Service Representatives in the Ann Arbor, MI metro area earn a median of $39,480 a year ($18.98 an hour), based on BLS data for 3,440 workers.
Pay ranges from $34,300 for the lowest-paid 10% to $61,840 for the top 10%. That is 12% lower than the national median of $44,770. Pay here is 10% lower than the Michigan statewide median of $43,950. There are 16 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $43,960, above the median because a few high earners pull it up.
Pay range for customer service representatives in Ann Arbor, MI
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $34,300 | $16.49 |
| 25th percentile | $35,400 | $17.02 |
| Median | $39,480 | $18.98 |
| 75th percentile | $48,430 | $23.28 |
| 90th percentile (top earners) | $61,840 | $29.73 |
| Average (mean) | $43,960 | $21.13 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,290 |
| Semi-monthly (24 a year) | $1,645 |
| Biweekly (26 a year) | $1,518.46 |
| Weekly | $759.23 |
| Hourly | $18.98 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Midland, MI | $48,250 | 620 |
| Grand Rapids-Wyoming-Kentwood, MI | $44,990 | 9,010 |
| Detroit-Warren-Dearborn, MI | $44,730 | 31,310 |
| Lansing-East Lansing, MI | $44,250 | 3,790 |
| Kalamazoo-Portage, MI | $44,130 | 1,970 |
| Niles, MI | $43,620 | 930 |
| Jackson, MI | $42,230 | 830 |
| Traverse City, MI | $42,030 | 960 |
| Monroe, MI | $41,650 | 370 |
| Battle Creek, MI | $40,870 | 620 |
| Muskegon-Norton Shores, MI | $40,760 | 700 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Bay City, MI | $38,880 | 330 |
| Flint, MI | $38,800 | 1,970 |
| Saginaw, MI | $36,150 | 2,320 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Michigan statewide figures.
Related jobs in Ann Arbor, MI
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $39,190 | $18.84 |
| Library Assistants, Clerical | $34,510 | $16.59 |
| Interviewers, Except Eligibility and Loan | $51,640 | $24.83 |
| Hotel, Motel, and Resort Desk Clerks | $35,460 | $17.05 |
| Loan Interviewers and Clerks | $50,730 | $24.39 |
| Court, Municipal, and License Clerks | $48,120 | $23.13 |
| Eligibility Interviewers, Government Programs | $63,040 | $30.31 |
| Human Resources Assistants, Except Payroll and Timekeeping | $51,220 | $24.62 |
| File Clerk | $47,120 | $22.65 |
| Information and Record Clerks, All Other | $60,610 | $29.14 |
| New Accounts Clerk | $50,170 | $24.12 |
| Order Clerk | $50,330 | $24.20 |
| Office Clerks, General | $38,350 | $18.44 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $50,600 | $24.33 |
More: Office and Administrative Support Occupations · all salaries in Ann Arbor, MI
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Ann Arbor, MI?
The median salary for customer service representatives in the Ann Arbor, MI metro area is $39,480 a year, or $18.98 an hour. Pay ranges from $34,300 for the lowest-paid 10% to $61,840 for the top 10%.
How much do the highest-paid customer service representatives make in Ann Arbor, MI?
The top 10% of customer service representatives in the Ann Arbor, MI metro area earn at least $61,840 a year. The top 25% earn $48,430 or more.
What is the starting pay for customer service representatives in Ann Arbor, MI?
Entry-level pay (the 10th percentile) is about $34,300 a year, and a quarter of customer service representatives earn $35,400 or less.
How many customer service representatives work in Ann Arbor, MI?
About 3,440 customer service representatives are employed in the Ann Arbor, MI metro area, not counting the self-employed.