Customer Service Representative salary in Jackson, MI
Customer Service Representatives in the Jackson, MI metro area earn a median of $42,230 a year ($20.30 an hour), based on BLS data for 830 workers.
Pay ranges from $30,140 for the lowest-paid 10% to $60,780 for the top 10%. That is 6% lower than the national median of $44,770. Pay here is 4% lower than the Michigan statewide median of $43,950. There are 15 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $44,600, above the median because a few high earners pull it up.
Pay range for customer service representatives in Jackson, MI
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $30,140 | $14.49 |
| 25th percentile | $36,200 | $17.40 |
| Median | $42,230 | $20.30 |
| 75th percentile | $49,090 | $23.60 |
| 90th percentile (top earners) | $60,780 | $29.22 |
| Average (mean) | $44,600 | $21.44 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,519.17 |
| Semi-monthly (24 a year) | $1,759.58 |
| Biweekly (26 a year) | $1,624.23 |
| Weekly | $812.12 |
| Hourly | $20.30 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Midland, MI | $48,250 | 620 |
| Grand Rapids-Wyoming-Kentwood, MI | $44,990 | 9,010 |
| Detroit-Warren-Dearborn, MI | $44,730 | 31,310 |
| Lansing-East Lansing, MI | $44,250 | 3,790 |
| Kalamazoo-Portage, MI | $44,130 | 1,970 |
| Niles, MI | $43,620 | 930 |
| Traverse City, MI | $42,030 | 960 |
| Monroe, MI | $41,650 | 370 |
| Battle Creek, MI | $40,870 | 620 |
| Muskegon-Norton Shores, MI | $40,760 | 700 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Ann Arbor, MI | $39,480 | 3,440 |
| Bay City, MI | $38,880 | 330 |
| Flint, MI | $38,800 | 1,970 |
| Saginaw, MI | $36,150 | 2,320 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Michigan statewide figures.
Related jobs in Jackson, MI
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $36,130 | $17.37 |
| Loan Interviewers and Clerks | $46,750 | $22.47 |
| Eligibility Interviewers, Government Programs | $70,660 | $33.97 |
| Court, Municipal, and License Clerks | $47,490 | $22.83 |
| Library Assistants, Clerical | $34,120 | $16.41 |
| Office Clerks, General | $44,260 | $21.28 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $47,020 | $22.61 |
| Bookkeeping, Accounting, and Auditing Clerks | $48,690 | $23.41 |
| First-Line Supervisors of Office and Administrative Support Workers | $65,560 | $31.52 |
| Shipping, Receiving, and Inventory Clerks | $43,830 | $21.07 |
| Medical Secretaries and Administrative Assistants | $39,740 | $19.11 |
| Teller | $37,750 | $18.15 |
| Postal Service Mail Carrier | $57,700 | $27.74 |
| Billing and Posting Clerks | $46,250 | $22.24 |
More: Office and Administrative Support Occupations · all salaries in Jackson, MI
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Jackson, MI?
The median salary for customer service representatives in the Jackson, MI metro area is $42,230 a year, or $20.30 an hour. Pay ranges from $30,140 for the lowest-paid 10% to $60,780 for the top 10%.
How much do the highest-paid customer service representatives make in Jackson, MI?
The top 10% of customer service representatives in the Jackson, MI metro area earn at least $60,780 a year. The top 25% earn $49,090 or more.
What is the starting pay for customer service representatives in Jackson, MI?
Entry-level pay (the 10th percentile) is about $30,140 a year, and a quarter of customer service representatives earn $36,200 or less.
How many customer service representatives work in Jackson, MI?
About 830 customer service representatives are employed in the Jackson, MI metro area, not counting the self-employed.