Customer Service Representative salary in Monroe, MI
Customer Service Representatives in the Monroe, MI metro area earn a median of $41,650 a year ($20.02 an hour), based on BLS data for 370 workers.
Pay ranges from $30,280 for the lowest-paid 10% to $61,200 for the top 10%. That is 7% lower than the national median of $44,770. Pay here is 5% lower than the Michigan statewide median of $43,950. There are 9.1 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.55). The average (mean) salary is $44,060, above the median because a few high earners pull it up.
Pay range for customer service representatives in Monroe, MI
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $30,280 | $14.56 |
| 25th percentile | $35,990 | $17.30 |
| Median | $41,650 | $20.02 |
| 75th percentile | $48,710 | $23.42 |
| 90th percentile (top earners) | $61,200 | $29.42 |
| Average (mean) | $44,060 | $21.18 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,470.83 |
| Semi-monthly (24 a year) | $1,735.42 |
| Biweekly (26 a year) | $1,601.92 |
| Weekly | $800.96 |
| Hourly | $20.02 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Midland, MI | $48,250 | 620 |
| Grand Rapids-Wyoming-Kentwood, MI | $44,990 | 9,010 |
| Detroit-Warren-Dearborn, MI | $44,730 | 31,310 |
| Lansing-East Lansing, MI | $44,250 | 3,790 |
| Kalamazoo-Portage, MI | $44,130 | 1,970 |
| Niles, MI | $43,620 | 930 |
| Jackson, MI | $42,230 | 830 |
| Traverse City, MI | $42,030 | 960 |
| Battle Creek, MI | $40,870 | 620 |
| Muskegon-Norton Shores, MI | $40,760 | 700 |
| South Bend-Mishawaka, IN-MI | $40,420 | 1,870 |
| Ann Arbor, MI | $39,480 | 3,440 |
| Bay City, MI | $38,880 | 330 |
| Flint, MI | $38,800 | 1,970 |
| Saginaw, MI | $36,150 | 2,320 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Michigan statewide figures.
Related jobs in Monroe, MI
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,580 | $17.10 |
| Library Assistants, Clerical | $30,130 | $14.48 |
| Court, Municipal, and License Clerks | $51,400 | $24.71 |
| Hotel, Motel, and Resort Desk Clerks | $30,540 | $14.68 |
| Information and Record Clerks, All Other | $45,130 | $21.70 |
| Office Clerks, General | $41,540 | $19.97 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $45,560 | $21.90 |
| Bookkeeping, Accounting, and Auditing Clerks | $48,210 | $23.18 |
| First-Line Supervisors of Office and Administrative Support Workers | $63,690 | $30.62 |
| Shipping, Receiving, and Inventory Clerks | $43,930 | $21.12 |
| Medical Secretaries and Administrative Assistants | $37,060 | $17.82 |
| Postal Service Mail Carrier | $59,990 | $28.84 |
| Billing and Posting Clerks | $45,640 | $21.94 |
| Teller | $39,650 | $19.06 |
More: Office and Administrative Support Occupations · all salaries in Monroe, MI
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Monroe, MI?
The median salary for customer service representatives in the Monroe, MI metro area is $41,650 a year, or $20.02 an hour. Pay ranges from $30,280 for the lowest-paid 10% to $61,200 for the top 10%.
How much do the highest-paid customer service representatives make in Monroe, MI?
The top 10% of customer service representatives in the Monroe, MI metro area earn at least $61,200 a year. The top 25% earn $48,710 or more.
What is the starting pay for customer service representatives in Monroe, MI?
Entry-level pay (the 10th percentile) is about $30,280 a year, and a quarter of customer service representatives earn $35,990 or less.
How many customer service representatives work in Monroe, MI?
About 370 customer service representatives are employed in the Monroe, MI metro area, not counting the self-employed.