Customer Service Representative salary in Iowa
Customer Service Representatives in Iowa earn a median of $46,090 a year ($22.16 an hour), based on BLS data for 30,100 workers.
Pay ranges from $32,450 for the lowest-paid 10% to $64,540 for the top 10%. That is 3% higher than the national median of $44,770. Iowa ranks 18th of 51 states for customer service representatives pay. There are 19 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $47,740, above the median because a few high earners pull it up.
Pay range for customer service representatives in Iowa
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $32,450 | $15.60 |
| 25th percentile | $37,880 | $18.21 |
| Median | $46,090 | $22.16 |
| 75th percentile | $54,880 | $26.38 |
| 90th percentile (top earners) | $64,540 | $31.03 |
| Average (mean) | $47,740 | $22.95 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,840.83 |
| Semi-monthly (24 a year) | $1,920.42 |
| Biweekly (26 a year) | $1,772.69 |
| Weekly | $886.35 |
| Hourly | $22.16 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in cities in Iowa
| Metro area | Median salary | Workers |
|---|---|---|
| Des Moines-West Des Moines, IA | $48,880 | 12,070 |
| Dubuque, IA | $46,670 | 1,880 |
| Cedar Rapids, IA | $45,510 | 3,130 |
| Omaha, NE-IA | $44,260 | 8,810 |
| Ames, IA | $42,820 | 690 |
| Iowa City, IA | $42,340 | 1,190 |
| Sioux City, IA-NE-SD | $41,010 | 1,110 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Waterloo-Cedar Falls, IA | $39,530 | 1,540 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
Related jobs in Iowa
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,330 | $17.95 |
| Hotel, Motel, and Resort Desk Clerks | $30,590 | $14.71 |
| Court, Municipal, and License Clerks | $48,280 | $23.21 |
| Loan Interviewers and Clerks | $50,080 | $24.08 |
| Interviewers, Except Eligibility and Loan | $39,520 | $19.00 |
| Library Assistants, Clerical | $29,480 | $14.17 |
| New Accounts Clerk | $45,630 | $21.94 |
| Eligibility Interviewers, Government Programs | $61,340 | $29.49 |
| Human Resources Assistants, Except Payroll and Timekeeping | $48,490 | $23.31 |
| Order Clerk | $44,980 | $21.63 |
| Information and Record Clerks, All Other | $49,440 | $23.77 |
| File Clerk | $46,560 | $22.38 |
| Credit Authorizers, Checkers, and Clerks | $49,780 | $23.93 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $36,880 | $17.73 |
More: Office and Administrative Support Occupations · all salaries in Iowa
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Iowa?
The median salary for customer service representatives in Iowa is $46,090 a year, or $22.16 an hour. Pay ranges from $32,450 for the lowest-paid 10% to $64,540 for the top 10%.
How much do the highest-paid customer service representatives make in Iowa?
The top 10% of customer service representatives in Iowa earn at least $64,540 a year. The top 25% earn $54,880 or more.
What is the starting pay for customer service representatives in Iowa?
Entry-level pay (the 10th percentile) is about $32,450 a year, and a quarter of customer service representatives earn $37,880 or less.
How many customer service representatives work in Iowa?
About 30,100 customer service representatives are employed in Iowa, not counting the self-employed.