Customer Service Representative salary in Cedar Rapids, IA
Customer Service Representatives in the Cedar Rapids, IA metro area earn a median of $45,510 a year ($21.88 an hour), based on BLS data for 3,130 workers.
Pay ranges from $32,360 for the lowest-paid 10% to $61,380 for the top 10%. That is 2% higher than the national median of $44,770. Pay here is 1% lower than the Iowa statewide median of $46,090. There are 22 customer service representatives per 1,000 jobs here — the job is 1.4× more common than nationally. The average (mean) salary is $46,400, above the median because a few high earners pull it up.
Pay range for customer service representatives in Cedar Rapids, IA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $32,360 | $15.56 |
| 25th percentile | $37,870 | $18.21 |
| Median | $45,510 | $21.88 |
| 75th percentile | $50,360 | $24.21 |
| 90th percentile (top earners) | $61,380 | $29.51 |
| Average (mean) | $46,400 | $22.31 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,792.50 |
| Semi-monthly (24 a year) | $1,896.25 |
| Biweekly (26 a year) | $1,750.38 |
| Weekly | $875.19 |
| Hourly | $21.88 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Des Moines-West Des Moines, IA | $48,880 | 12,070 |
| Dubuque, IA | $46,670 | 1,880 |
| Omaha, NE-IA | $44,260 | 8,810 |
| Ames, IA | $42,820 | 690 |
| Iowa City, IA | $42,340 | 1,190 |
| Sioux City, IA-NE-SD | $41,010 | 1,110 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Waterloo-Cedar Falls, IA | $39,530 | 1,540 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Iowa statewide figures.
Related jobs in Cedar Rapids, IA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,690 | $18.12 |
| Hotel, Motel, and Resort Desk Clerks | $29,860 | $14.36 |
| Interviewers, Except Eligibility and Loan | $35,650 | $17.14 |
| Loan Interviewers and Clerks | $56,410 | $27.12 |
| Court, Municipal, and License Clerks | $54,710 | $26.30 |
| Human Resources Assistants, Except Payroll and Timekeeping | $46,030 | $22.13 |
| New Accounts Clerk | $44,280 | $21.29 |
| File Clerk | $49,460 | $23.78 |
| Eligibility Interviewers, Government Programs | $61,330 | $29.49 |
| Library Assistants, Clerical | $28,140 | $13.53 |
| Order Clerk | $43,690 | $21.00 |
| Information and Record Clerks, All Other | $42,150 | $20.27 |
| Office Clerks, General | $44,780 | $21.53 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $45,110 | $21.69 |
More: Office and Administrative Support Occupations · all salaries in Cedar Rapids, IA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Cedar Rapids, IA?
The median salary for customer service representatives in the Cedar Rapids, IA metro area is $45,510 a year, or $21.88 an hour. Pay ranges from $32,360 for the lowest-paid 10% to $61,380 for the top 10%.
How much do the highest-paid customer service representatives make in Cedar Rapids, IA?
The top 10% of customer service representatives in the Cedar Rapids, IA metro area earn at least $61,380 a year. The top 25% earn $50,360 or more.
What is the starting pay for customer service representatives in Cedar Rapids, IA?
Entry-level pay (the 10th percentile) is about $32,360 a year, and a quarter of customer service representatives earn $37,870 or less.
How many customer service representatives work in Cedar Rapids, IA?
About 3,130 customer service representatives are employed in the Cedar Rapids, IA metro area, not counting the self-employed.