Customer Service Representative salary in Iowa City, IA
Customer Service Representatives in the Iowa City, IA metro area earn a median of $42,340 a year ($20.35 an hour), based on BLS data for 1,190 workers.
Pay ranges from $28,960 for the lowest-paid 10% to $65,720 for the top 10%. That is 5% lower than the national median of $44,770. Pay here is 8% lower than the Iowa statewide median of $46,090. There are 13 customer service representatives per 1,000 jobs here — the job is less common than nationally (location quotient 0.76). The average (mean) salary is $46,540, above the median because a few high earners pull it up.
Pay range for customer service representatives in Iowa City, IA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $28,960 | $13.92 |
| 25th percentile | $34,550 | $16.61 |
| Median | $42,340 | $20.35 |
| 75th percentile | $55,000 | $26.44 |
| 90th percentile (top earners) | $65,720 | $31.60 |
| Average (mean) | $46,540 | $22.38 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,528.33 |
| Semi-monthly (24 a year) | $1,764.17 |
| Biweekly (26 a year) | $1,628.46 |
| Weekly | $814.23 |
| Hourly | $20.35 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Des Moines-West Des Moines, IA | $48,880 | 12,070 |
| Dubuque, IA | $46,670 | 1,880 |
| Cedar Rapids, IA | $45,510 | 3,130 |
| Omaha, NE-IA | $44,260 | 8,810 |
| Ames, IA | $42,820 | 690 |
| Sioux City, IA-NE-SD | $41,010 | 1,110 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Waterloo-Cedar Falls, IA | $39,530 | 1,540 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Iowa statewide figures.
Related jobs in Iowa City, IA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $38,740 | $18.63 |
| Hotel, Motel, and Resort Desk Clerks | $33,290 | $16.01 |
| Library Assistants, Clerical | $33,690 | $16.20 |
| Loan Interviewers and Clerks | $53,850 | $25.89 |
| New Accounts Clerk | $45,280 | $21.77 |
| Information and Record Clerks, All Other | $58,430 | $28.09 |
| Court, Municipal, and License Clerks | $57,320 | $27.56 |
| Human Resources Assistants, Except Payroll and Timekeeping | $55,650 | $26.75 |
| Medical Secretaries and Administrative Assistants | $50,130 | $24.10 |
| Office Clerks, General | $46,480 | $22.35 |
| Office and Administrative Support Workers, All Other | $47,600 | $22.89 |
| Bookkeeping, Accounting, and Auditing Clerks | $49,220 | $23.66 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $45,390 | $21.82 |
| First-Line Supervisors of Office and Administrative Support Workers | $66,430 | $31.94 |
More: Office and Administrative Support Occupations · all salaries in Iowa City, IA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Iowa City, IA?
The median salary for customer service representatives in the Iowa City, IA metro area is $42,340 a year, or $20.35 an hour. Pay ranges from $28,960 for the lowest-paid 10% to $65,720 for the top 10%.
How much do the highest-paid customer service representatives make in Iowa City, IA?
The top 10% of customer service representatives in the Iowa City, IA metro area earn at least $65,720 a year. The top 25% earn $55,000 or more.
What is the starting pay for customer service representatives in Iowa City, IA?
Entry-level pay (the 10th percentile) is about $28,960 a year, and a quarter of customer service representatives earn $34,550 or less.
How many customer service representatives work in Iowa City, IA?
About 1,190 customer service representatives are employed in the Iowa City, IA metro area, not counting the self-employed.