Customer Service Representative salary in Des Moines-West Des Moines, IA
Customer Service Representatives in the Des Moines-West Des Moines, IA metro area earn a median of $48,880 a year ($23.50 an hour), based on BLS data for 12,070 workers.
Pay ranges from $35,920 for the lowest-paid 10% to $66,240 for the top 10%. That is 9% higher than the national median of $44,770. Pay here is 6% higher than the Iowa statewide median of $46,090. There are 30 customer service representatives per 1,000 jobs here — the job is 1.8× more common than nationally. The average (mean) salary is $51,200, above the median because a few high earners pull it up.
Pay range for customer service representatives in Des Moines-West Des Moines, IA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $35,920 | $17.27 |
| 25th percentile | $40,990 | $19.71 |
| Median | $48,880 | $23.50 |
| 75th percentile | $59,940 | $28.82 |
| 90th percentile (top earners) | $66,240 | $31.85 |
| Average (mean) | $51,200 | $24.61 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $4,073.33 |
| Semi-monthly (24 a year) | $2,036.67 |
| Biweekly (26 a year) | $1,880 |
| Weekly | $940 |
| Hourly | $23.50 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Dubuque, IA | $46,670 | 1,880 |
| Cedar Rapids, IA | $45,510 | 3,130 |
| Omaha, NE-IA | $44,260 | 8,810 |
| Ames, IA | $42,820 | 690 |
| Iowa City, IA | $42,340 | 1,190 |
| Sioux City, IA-NE-SD | $41,010 | 1,110 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Waterloo-Cedar Falls, IA | $39,530 | 1,540 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Iowa statewide figures.
Related jobs in Des Moines-West Des Moines, IA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $37,910 | $18.23 |
| Loan Interviewers and Clerks | $52,970 | $25.47 |
| Hotel, Motel, and Resort Desk Clerks | $34,180 | $16.43 |
| Eligibility Interviewers, Government Programs | $63,650 | $30.60 |
| Interviewers, Except Eligibility and Loan | $39,810 | $19.14 |
| Human Resources Assistants, Except Payroll and Timekeeping | $50,800 | $24.43 |
| Library Assistants, Clerical | $30,750 | $14.79 |
| Court, Municipal, and License Clerks | $57,300 | $27.55 |
| New Accounts Clerk | $46,060 | $22.14 |
| Information and Record Clerks, All Other | $50,390 | $24.23 |
| Order Clerk | $43,010 | $20.68 |
| Credit Authorizers, Checkers, and Clerks | $57,440 | $27.62 |
| File Clerk | $49,810 | $23.95 |
| Brokerage Clerk | $57,560 | $27.67 |
More: Office and Administrative Support Occupations · all salaries in Des Moines-West Des Moines, IA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Des Moines-West Des Moines, IA?
The median salary for customer service representatives in the Des Moines-West Des Moines, IA metro area is $48,880 a year, or $23.50 an hour. Pay ranges from $35,920 for the lowest-paid 10% to $66,240 for the top 10%.
How much do the highest-paid customer service representatives make in Des Moines-West Des Moines, IA?
The top 10% of customer service representatives in the Des Moines-West Des Moines, IA metro area earn at least $66,240 a year. The top 25% earn $59,940 or more.
What is the starting pay for customer service representatives in Des Moines-West Des Moines, IA?
Entry-level pay (the 10th percentile) is about $35,920 a year, and a quarter of customer service representatives earn $40,990 or less.
How many customer service representatives work in Des Moines-West Des Moines, IA?
About 12,070 customer service representatives are employed in the Des Moines-West Des Moines, IA metro area, not counting the self-employed.