Customer Service Representative salary in Omaha, NE-IA
Customer Service Representatives in the Omaha, NE-IA metro area earn a median of $44,260 a year ($21.28 an hour), based on BLS data for 8,810 workers.
Pay ranges from $34,040 for the lowest-paid 10% to $60,170 for the top 10%. That is 1% lower than the national median of $44,770. Pay here is 1% higher than the Nebraska statewide median of $43,940. There are 18 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $45,460, above the median because a few high earners pull it up.
Pay range for customer service representatives in Omaha, NE-IA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $34,040 | $16.36 |
| 25th percentile | $37,060 | $17.82 |
| Median | $44,260 | $21.28 |
| 75th percentile | $50,380 | $24.22 |
| 90th percentile (top earners) | $60,170 | $28.93 |
| Average (mean) | $45,460 | $21.86 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,688.33 |
| Semi-monthly (24 a year) | $1,844.17 |
| Biweekly (26 a year) | $1,702.31 |
| Weekly | $851.15 |
| Hourly | $21.28 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Des Moines-West Des Moines, IA | $48,880 | 12,070 |
| Dubuque, IA | $46,670 | 1,880 |
| Cedar Rapids, IA | $45,510 | 3,130 |
| Grand Island, NE | $45,070 | 410 |
| Ames, IA | $42,820 | 690 |
| Iowa City, IA | $42,340 | 1,190 |
| Lincoln, NE | $41,430 | 2,540 |
| Sioux City, IA-NE-SD | $41,010 | 1,110 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
| Waterloo-Cedar Falls, IA | $39,530 | 1,540 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Nebraska statewide figures.
Related jobs in Omaha, NE-IA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $38,740 | $18.62 |
| Interviewers, Except Eligibility and Loan | $44,770 | $21.53 |
| Hotel, Motel, and Resort Desk Clerks | $34,530 | $16.60 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $37,850 | $18.20 |
| New Accounts Clerk | $48,150 | $23.15 |
| Loan Interviewers and Clerks | $50,250 | $24.16 |
| Brokerage Clerk | $60,880 | $29.27 |
| File Clerk | $42,160 | $20.27 |
| Order Clerk | $45,160 | $21.71 |
| Information and Record Clerks, All Other | $50,440 | $24.25 |
| Court, Municipal, and License Clerks | $55,590 | $26.72 |
| Human Resources Assistants, Except Payroll and Timekeeping | $47,650 | $22.91 |
| Eligibility Interviewers, Government Programs | $59,450 | $28.58 |
| Library Assistants, Clerical | $28,080 | $13.50 |
More: Office and Administrative Support Occupations · all salaries in Omaha, NE-IA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Omaha, NE-IA?
The median salary for customer service representatives in the Omaha, NE-IA metro area is $44,260 a year, or $21.28 an hour. Pay ranges from $34,040 for the lowest-paid 10% to $60,170 for the top 10%.
How much do the highest-paid customer service representatives make in Omaha, NE-IA?
The top 10% of customer service representatives in the Omaha, NE-IA metro area earn at least $60,170 a year. The top 25% earn $50,380 or more.
What is the starting pay for customer service representatives in Omaha, NE-IA?
Entry-level pay (the 10th percentile) is about $34,040 a year, and a quarter of customer service representatives earn $37,060 or less.
How many customer service representatives work in Omaha, NE-IA?
About 8,810 customer service representatives are employed in the Omaha, NE-IA metro area, not counting the self-employed.