Customer Service Representative salary in Waterloo-Cedar Falls, IA
Customer Service Representatives in the Waterloo-Cedar Falls, IA metro area earn a median of $39,530 a year ($19.01 an hour), based on BLS data for 1,540 workers.
Pay ranges from $28,740 for the lowest-paid 10% to $61,230 for the top 10%. That is 12% lower than the national median of $44,770. Pay here is 14% lower than the Iowa statewide median of $46,090. There are 18 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $44,150, above the median because a few high earners pull it up.
Pay range for customer service representatives in Waterloo-Cedar Falls, IA
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $28,740 | $13.82 |
| 25th percentile | $36,910 | $17.75 |
| Median | $39,530 | $19.01 |
| 75th percentile | $49,880 | $23.98 |
| 90th percentile (top earners) | $61,230 | $29.44 |
| Average (mean) | $44,150 | $21.23 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,294.17 |
| Semi-monthly (24 a year) | $1,647.08 |
| Biweekly (26 a year) | $1,520.38 |
| Weekly | $760.19 |
| Hourly | $19.01 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Des Moines-West Des Moines, IA | $48,880 | 12,070 |
| Dubuque, IA | $46,670 | 1,880 |
| Cedar Rapids, IA | $45,510 | 3,130 |
| Omaha, NE-IA | $44,260 | 8,810 |
| Ames, IA | $42,820 | 690 |
| Iowa City, IA | $42,340 | 1,190 |
| Sioux City, IA-NE-SD | $41,010 | 1,110 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | 3,040 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Iowa statewide figures.
Related jobs in Waterloo-Cedar Falls, IA
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $35,590 | $17.11 |
| Loan Interviewers and Clerks | $46,800 | $22.50 |
| Hotel, Motel, and Resort Desk Clerks | $30,190 | $14.52 |
| Interviewers, Except Eligibility and Loan | $39,530 | $19.00 |
| Court, Municipal, and License Clerks | $49,300 | $23.70 |
| Library Assistants, Clerical | $26,790 | $12.88 |
| Eligibility Interviewers, Government Programs | $57,660 | $27.72 |
| File Clerk | $48,490 | $23.31 |
| New Accounts Clerk | $42,700 | $20.53 |
| Human Resources Assistants, Except Payroll and Timekeeping | $51,660 | $24.84 |
| Order Clerk | $39,680 | $19.08 |
| Office Clerks, General | $43,980 | $21.14 |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | $46,230 | $22.22 |
| Medical Secretaries and Administrative Assistants | $40,660 | $19.55 |
More: Office and Administrative Support Occupations · all salaries in Waterloo-Cedar Falls, IA
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Waterloo-Cedar Falls, IA?
The median salary for customer service representatives in the Waterloo-Cedar Falls, IA metro area is $39,530 a year, or $19.01 an hour. Pay ranges from $28,740 for the lowest-paid 10% to $61,230 for the top 10%.
How much do the highest-paid customer service representatives make in Waterloo-Cedar Falls, IA?
The top 10% of customer service representatives in the Waterloo-Cedar Falls, IA metro area earn at least $61,230 a year. The top 25% earn $49,880 or more.
What is the starting pay for customer service representatives in Waterloo-Cedar Falls, IA?
Entry-level pay (the 10th percentile) is about $28,740 a year, and a quarter of customer service representatives earn $36,910 or less.
How many customer service representatives work in Waterloo-Cedar Falls, IA?
About 1,540 customer service representatives are employed in the Waterloo-Cedar Falls, IA metro area, not counting the self-employed.