Customer Service Representative salary in Madison, WI
Customer Service Representatives in the Madison, WI metro area earn a median of $47,500 a year ($22.84 an hour), based on BLS data for 7,120 workers.
Pay ranges from $35,190 for the lowest-paid 10% to $70,350 for the top 10%. That is 6% higher than the national median of $44,770. Pay here is 1% higher than the Wisconsin statewide median of $46,970. There are 17 customer service representatives per 1,000 jobs here — close to the national average. The average (mean) salary is $50,710, above the median because a few high earners pull it up.
Pay range for customer service representatives in Madison, WI
| Pay level | Yearly | Hourly |
|---|---|---|
| 10th percentile (entry level) | $35,190 | $16.92 |
| 25th percentile | $41,230 | $19.82 |
| Median | $47,500 | $22.84 |
| 75th percentile | $58,170 | $27.96 |
| 90th percentile (top earners) | $70,350 | $33.82 |
| Average (mean) | $50,710 | $24.38 |
Half of customer service representatives earn more than the median and half earn less. Percentiles show the spread: 10% earn less than the 10th percentile, and 10% earn more than the 90th.
Median paycheck, before taxes
| Pay period | Amount |
|---|---|
| Monthly | $3,958.33 |
| Semi-monthly (24 a year) | $1,979.17 |
| Biweekly (26 a year) | $1,826.92 |
| Weekly | $913.46 |
| Hourly | $22.84 |
Based on a full-time year of 2,080 hours. Convert any amount with the hourly to salary converter.
Customer Service Representative salary in other metro areas nearby
| Metro area | Median salary | Workers |
|---|---|---|
| Minneapolis-St. Paul-Bloomington, MN-WI | $49,480 | 38,630 |
| Kenosha, WI | $48,360 | 1,000 |
| Milwaukee-Waukesha, WI | $47,840 | 14,080 |
| Sheboygan, WI | $47,720 | 900 |
| Fond du Lac, WI | $47,500 | 530 |
| Green Bay, WI | $46,880 | 3,670 |
| Racine-Mount Pleasant, WI | $46,790 | 1,130 |
| Wausau, WI | $46,260 | 1,000 |
| Janesville-Beloit, WI | $46,210 | 1,110 |
| Eau Claire, WI | $45,930 | 1,340 |
| La Crosse-Onalaska, WI-MN | $45,820 | 1,200 |
| Appleton, WI | $45,760 | 2,540 |
| Duluth, MN-WI | $44,940 | 1,500 |
| Oshkosh-Neenah, WI | $43,240 | 1,990 |
Highest-paying states for customer service representatives
| State | Median salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
See Customer Service Representative pay in every state or the Wisconsin statewide figures.
Related jobs in Madison, WI
| Job | Median salary | Hourly |
|---|---|---|
| Receptionists and Information Clerks | $43,600 | $20.96 |
| Hotel, Motel, and Resort Desk Clerks | $36,410 | $17.50 |
| Loan Interviewers and Clerks | $53,550 | $25.75 |
| New Accounts Clerk | $49,970 | $24.03 |
| Human Resources Assistants, Except Payroll and Timekeeping | $50,810 | $24.43 |
| Eligibility Interviewers, Government Programs | $77,800 | $37.40 |
| Information and Record Clerks, All Other | $46,420 | $22.32 |
| Library Assistants, Clerical | $46,290 | $22.25 |
| File Clerk | $47,370 | $22.77 |
| Court, Municipal, and License Clerks | $75,990 | $36.54 |
| Order Clerk | $43,380 | $20.86 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $37,350 | $17.96 |
| Interviewers, Except Eligibility and Loan | $43,700 | $21.01 |
| Office Clerks, General | $46,590 | $22.40 |
More: Office and Administrative Support Occupations · all salaries in Madison, WI
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates, occupation code 43-4051. Wages include base pay, tips, commissions and shift pay, but not overtime, bonuses or benefits, and exclude the self-employed.
Frequently asked questions
How much does a customer service representative make in Madison, WI?
The median salary for customer service representatives in the Madison, WI metro area is $47,500 a year, or $22.84 an hour. Pay ranges from $35,190 for the lowest-paid 10% to $70,350 for the top 10%.
How much do the highest-paid customer service representatives make in Madison, WI?
The top 10% of customer service representatives in the Madison, WI metro area earn at least $70,350 a year. The top 25% earn $58,170 or more.
What is the starting pay for customer service representatives in Madison, WI?
Entry-level pay (the 10th percentile) is about $35,190 a year, and a quarter of customer service representatives earn $41,230 or less.
How many customer service representatives work in Madison, WI?
About 7,120 customer service representatives are employed in the Madison, WI metro area, not counting the self-employed.